Student Success Coach II, University College

Position Information

The University of Texas at San Antonio (UT San Antonio) is a nationally recognized, top-tier public research university that unites the power of higher education, biomedical discovery and healthcare within one visionary institution. As the third-largest research university in Texas and a Carnegie R1-designated institution, UT San Antonio is a model of access and excellence - advancing knowledge, social mobility and public health across South Texas and beyond.

UT San Antonio serves approximately 42,000 students in 320 academic programs spanning science, engineering, medicine, health, liberal arts, AI, cybersecurity, business, education and more. With 17,000 faculty and staff, UT San Antonio has also been recognized as a Top Employer in Texas by Forbes Magazine. Learn more online, on UT San Antonio Today or on X, Instagram, Facebook, You Tube or Linked In.

Salary Range:
Up to $58,900 annualized, commensurate with education, experience, and qualifications.

Job Type: Full Time

Posting Close Date:
Applications will be accepted through 11:59 PM CDT on the listed close date. At the discretion of the hiring department, this posting may close once a sufficient number of qualified applications have been received.

Required Application Materials:

* Resume and Cover Letter are required

Job Details

Job Summary

The Student Success Coach II coaches and advises UT San Antonio students from the lead phase through to successful graduation. This position handles inquiries arriving via various channels, such as online, phone, mail, email and in-person. This role solves complex problems; and takes a new perspective using existing solutions. This position works independently, and receives minimal guidance.

Core Responsibilities

* Responsible for nurturing leads and prospects, looking at the whole student, including finances, family and community, career goals, commitments and more, to ensure that well-qualified and well-prepared individuals complete their application and successfully matriculate into UT San Antonio. Responsible for coaching prospects and enrolled students to improve enrollment, persistence, completion, and career readiness. Responsible for interpreting, formulating, and evaluating institutional rules to students and for facilitating the exchange of academic advising information by participating in the delivery of academic advising services to students.

* Assists and support the supervisor in organization, delivery, and assessment of assigned area.

* Serves as a lead by providing training, guidance, and indirect supervision.

* Manages and maintains regular contact with prospects and leads for online programs throughout each application cycle to nurture interest and remove barriers to successful application.

* Manages incomplete applications and coach applicants in order to facilitate maximum completed application yield.

* Updates management with regular data reporting on prospects, applicants, and enrolled students.

* Advises students remotely using telephone, e-mail, video chat and other tools regarding core, major, support work, graduation, and university requirements, keeping accurate records of student advising contacts and progress toward a degree.

* Monitors student academic progress, communicating with each student regularly on a personalized basis; intervening as necessary to assist those students having difficulty.

* Processes degree plans, register students and verify requirements using Student Information Systems.

* Serves as a coach to prospects and students to aid in their development of the knowledge, skills, attitudes, and beliefs they need to succeed in college and their careers.

* Participates in regular training and professional development to maintain and increase skill set.

* Develops and implements departmental projects.

* Performs other duties as assigned.

Required Qualifications

* Bachelor's degree in a related field.

* One year of related work experience.

* This position requires the ability to maintain the security and integrity of UT San Antonio and its infrastructure.

Preferred Qualifications

* Master's degree in higher education, organizational development/leadership or related field.

* Three years of related work experience.

Knowledge, Skills, and Abilities

* Communication

* Collaboration

* Customer Service

* Problem Solving

Working Conditions

* Office Environment. Ability to travel to and from meetings, training sessions or other business-related events. Workdays, areas, and work hours may vary based on the needs of the department.

Physical Demands

* Ability to exert up to 10 pounds of force to lift, carry, push, pull or otherwise move objects.

This position will work both on campus and remotely in Texas. Travel and parking expenses are the employee's responsibility. Subject to change depending on department need. Applicants must be adaptable and open to working in both environments.

This position is contingent upon a successful background check. Verification of a valid driver's license and Motor…