Manager - Education and Training

Position: Manager - Education and Training FT (33555)
Join our Team!Work for GOOD at Goodwill

• Do you want to make a difference in your community while earning a paycheck?
• Would you like to help your community and environment every day that you come to work?
• Looking for a job that provides meaning as well as personal and professional development?

Goodwill San Antonio is one of the largest and most dynamic social enterprises in San Antonio.

We are an entrepreneurial non-profit that provides employees the opportunity to innovate, grow and discover new skills, while generating revenue that funds both employee and community programs.

We are a diverse and inclusive organization founded and focused on Fighting Poverty and Creating Opportunity. We specialize in facilitating personal and professional growth for our employees, particularly those who may have experienced barriers to successful employment in the past.

We strive to maximize the value of each employee's work and each donor's donation to benefit our community and environment. Without Goodwill in our community, millions of pounds of perfectly usable items would be harming the environment in landfills. Instead, Goodwill employees are fueling a robust economy by recirculating used goods.

Our Good Careers Academy and Good Careers Centers Help Change Lives through the Power of Work as well by delivering education and meaningful job placement.

Explore careers with Goodwill in retail, production, warehouse, logistics, contact center customer service, career services, technology, document imaging, grounds maintenance, janitorial and facilities maintenance. Goodwill regularly partners with local, state and federal government agencies to provide additional diverse career opportunities.

We prefer to promote from within. Your growth and advancement is our priority.

Achieve your potential at Goodwill and beyond through our personal and professional skills development programs, supportive health and well-being benefits, competitive base and bonus pay, savings plans, personal financial education, store purchase discounts, paid time off, leadership development, tuition reimbursement and more.

Change Lives. Make a Difference.

Discover Purpose. Apply today at Workfor

GoodSA.org.

POSITION SUMMARY

The Manager of Education & Training provides leadership and oversight for vocational education and workforce training programs within the Goodwill Academy and Career Services. This position is responsible for ensuring high-quality instruction, curriculum implementation, participant learning, workforce readiness preparation, training completion, and industry-recognized credential attainment.

In alignment with Goodwill's mission of Changing Lives through the Power of Work, the Manager of Education & Training helps individuals build the skills, confidence, credentials, and workplace behaviors necessary to obtain employment, advance in their careers, and achieve long-term economic stability.

This role oversees instructional staff, classroom operations, academic compliance, participant outcomes, and continuous improvement efforts to ensure training programs are effective, employer-aligned, and responsive to community workforce needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provide leadership and oversight for the daily operations and instructional quality of vocational education and workforce training programs within Goodwill Academy.

Ensure curriculum implementation, classroom instruction, and training delivery align with industry standards, employer expectations, credentialing requirements, and Goodwill's mission and workforce development goals.

Supervise instructors, trainers, and assigned education staff, including hiring, onboarding, coaching, performance management, classroom observations, and professional development.

Foster a participant-centered learning environment that promotes engagement, accountability, confidence, professionalism, and workforce success.

Monitor participant progress, attendance, retention, training completion, credential attainment, and workforce readiness development.

Collaborate with Student Success Coaches, Career Services staff, and Workforce Development teams to support participant retention, barrier reduction, and successful transition into employment opportunities.

Ensure training programs maintain compliance with all applicable federal, state, local, accrediting, and funding requirements, including Texas Workforce Commission (TWC), NCCER, TXDOT, and other program-specific standards.

Oversee testing, certification, licensure preparation, and credential tracking for all assigned training programs.

Maintain training schedules, instructional calendars, classroom utilization plans, and program supply inventories across Academy campuses.

Monitor and analyze program performance metrics including enrollment, attendance, completion, certification attainment, participant satisfaction, employment readiness, and other workforce outcomes.

Develop and implement continuous improvement strategies to strengthen instructional quality, participant…