Training Specialist - Hybrid

Training Specialist

This position has a hybrid schedule and will be required to be on site at our Bulverde, New Braunfels, and San Antonio locations as needed.

• Conducts and monitors training activities and events at multiple office locations to include but not limited to New Employee Orientation, Trauma Informed Care, CPR, First Aid, SAMA, and other topic trainings.
• May assist with planning, organizing, developing, and designing training and educational programs using acceptable, innovative methods, techniques and style.
• May assist with researching, writing, and creating new training and instructional materials, teaching aids (audio and visual), and other course materials.
• Demonstrates strong commitment to meeting the needs of our customers (children, community members, co-workers, donors, managers, and volunteers), in a friendly, outgoing, and professional manner.
• Ensures every aspect of training has a Trauma Informed Care with a sensitivity to the populations served by SJRC.
• Seeks ways to integrate a culture of excellence at each training presentation.
• Responds to customers in a timely and thorough manner; does what is necessary to ensure customer satisfaction; prioritizes customer training needs and follows up with evaluating customer satisfaction.
• Provides feedback to directors, managers and supervisors related to employee performance in training.
• Builds and maintains strong, collaborative relationships with DFPS, the provider network and community stakeholders.
• Oversees data entry of employee trainings in the training database. Able to (or willing to learn to) run reports to ensure data is complete and accurate.
• Assists with scheduling monthly training and coordination of work assignments.
• Completes records of training activities and attendance to include sign-in sheets, evaluation forms, training summaries, and statistics.
• Responsible for set-up and break-down of tables and chairs and check-out of audiovisual equipment to other departments; ensures training rooms are kept clean and orderly.
• Attends other departmental meetings to enhance communication and obtains training feedback regarding training needs of SJRC Texas/Belong and Network Providers departments.
• Maintains inventory of supplies and equipment.
• Updates and maintains data, records, and report in the Training Learning Management System.
• Perform other related duties as assigned.

• Adheres to all policies and procedures of the agency and its accrediting and standard setting bodies, such as Council on Accreditation (COA) and state licensing.
• Maintains client confidentiality according to Belong standards and all applicable codes of ethics.
• Learns, understands, and supports the mission, vision and core values of SJRC Texas and Belong.
• Carries out Trauma Informed Care principles and practices for both internal and external stakeholders.
• Responsible for the environmental, cultural, safety, diversity issues and needs of the clients and others that enter the work area.

Required:

• Bachelor’s Degree from an accredited college or university in social services, marketing, training, or human services field.
• Experience in adult learning and educational development.
• Knowledge of Microsoft Office and use of Virtual platforms such as TEAMS

Preferred:

• DFPS or Child Welfare Experience (minimum of 1-2 years' experience)
• Working knowledge of minimum standards for Child Placing Agencies.
• Bilingual English/Spanish.
• Experience with Adult Learning and Education (2 years preferred)

Certifications/Licenses/Registrations:

• Valid Texas Driver's License, good driving record, ability to provide own transportation and proof of current automobile insurance.

Physical Demands

• Body mobility to stoop, kneel, bend, reach, walk and walk briskly to interact with and monitor children.
• Stamina to work long days and drive long distances.
• Light to moderate lifting up to 60 pounds.

Visual and Cognitive Demands

• Communicate both verbally and in writing.

Environmental Demands

• Dexterity to remain calm and adapt to fast paced and emotional environments consisting of children with moderate to severe emotional and psychological needs.

Work Environment

• Settings with varying moderate to high degrees of background noise.
• Campuses are smoke-free, except on permitted campuses in designated areas.

Possible Hazards

• Possible injury when lifting or moving (child or objects) if employee fails to use proper body mechanics, or if proper techniques are not used when the use of SAMA restraint techniques are required.

Position is assigned to the Director of Training. Scheduled for a minimum of 40 hours per week but may necessitate additional time to complete assigned work. Rotating schedule for evenings and weekend training. Some local travel to provide training to external customers and agencies.

Supervised by:
Director of Training

Supervises: N/A