Program Assistant

Program Assistant

The Buda Public Library is looking for a welcoming and energetic program assistant to join our team! This person will plan and present story times and classes to children of all ages. They will also assist with adult programming, including providing Makers' Lab services. The ideal candidate will have experience working with children and is comfortable teaching themselves new skills. Under general supervision, the Programming Assistant develops, coordinates, promotes, and delivers engaging library programs and outreach services that encourage literacy, lifelong learning, and community engagement for patrons of all ages.

This position assists with planning and evaluating programming, provides excellent customer service, supports daily library operations, and helps create a welcoming and inclusive environment for library patrons.

Examples of duties include:

• Planning, coordinating, implementing, and evaluating educational, recreational, and literacy-based programs for children, teens, adults, and families to promote library services and increase community participation.
• Researching community interests and assessing programming needs to develop relevant and engaging programs that support the Library's strategic goals.
• Coordinating program logistics, including scheduling meeting spaces, presenters, volunteers, supplies, and equipment to ensure successful program delivery.
• Maintaining records and compiling statistical information related to program attendance, participation, and outcomes to evaluate program effectiveness and support reporting requirements.
• Developing promotional materials, social media content, displays, and other communications to increase awareness of library programs and services.
• Representing the Library through outreach activities with schools, community organizations, civic groups, and local partners to strengthen community relationships and expand access to library resources.
• Providing courteous and professional customer service by assisting patrons in person, by telephone, email, and other communication methods with library accounts, materials, services, and general information.
• Performing circulation functions to include checking materials in and out, renewing materials, processing library card applications, collecting applicable fees, contacting patrons regarding library business, maintaining circulation records, and resolving routine account issues to ensure efficient library operations.
• Assisting patrons with computers, printers, self-service equipment, online resources, and other library technology to improve access to information and services.
• Shelving, organizing, and maintaining library materials to ensure collections remain accessible and accurately organized.
• Assisting in maintaining an attractive, clean, safe, and welcoming library environment for patrons and staff.
• Assisting with training and mentoring staff and volunteers on library procedures, customer service practices, and programming activities to promote consistent service delivery.
• Participating in staff meetings, training opportunities, and professional development activities to maintain current knowledge of library trends and best practices.
• Assisting the Library Director and other staff with special projects, events, and operational needs.
• Performing other related duties as assigned.

Typical qualifications include:

• High School Diploma or GED required.
• Three (3) years of progressively responsible experience in library services, education, recreation, customer service, community programming, event coordination, or a closely related field.
• An equivalent combination of education, training, and qualifying experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position may be considered.

Knowledge of public library principles, practices, services, and operations; library programming methods and age-appropriate educational, recreational, and literacy activities for patrons of varying ages; customer service principles and techniques; community outreach and engagement practices; integrated library systems (ILS), circulation procedures, and library…