Student Success Coach II-Alvarez College of Business,Student Success Center Job San Antonio area,Texas USA,Education / Teaching

Student Success Coach II-Alvarez College of Business, Student Success Center

Location: San Antonio, TX

Regular/Temporary: Regular

Job : 15634

Full/Part Time: Full Time

Position Information

The University of Texas at San Antonio (UT San Antonio) is a nationally recognized, top-tier public research university that unites the power of higher education, biomedical discovery and healthcare within one visionary institution. As thethird-largest research university in Texas and a CarnegieR1-designated institution, UT San Antonio is a model of access and excellence — advancing knowledge, social mobility and public health across South Texas and beyond.

UT San Antonio serves approximately
42,000 students in 320 academic programs spanning science,engineering, medicine, health, liberal arts, AI, cybersecurity,business, education and more. With 17,000 faculty and staff, UT San Antonio has also been recognized as a Top Employer in Texas by Forbes Magazine. Learn more online, on UT San Antonio Today or on X, Instagram,Facebook, You Tube or Linked In.

Salary Range
: $53,196 annualized.

Job Type
:
Full Time

Posting Close Date
:
Applications will be accepted through 11:59 PM CDT on 09/14/2026. At the discretion ofthe hiring department, this posting may close once a sufficient number of qualified applications have been received.

Required Application Materials

Resume is required
Cover Letter is preferred

Job Summary

The Student Success Coach II coaches and advises UT San Antoniostudents from the lead phase through to successful graduation. This position handles inquiries arriving via various channels, such asonline, phone, mail, email and in-person. This role solves complex problems; and takes a new perspective using existing solutions.

This position works independently and receives minimal guidance.

Core Responsibilities

Responsible for nurturing leads and prospects, looking at thewhole student, including finances, family and community, career goals, commitments and more, to ensure that well-qualified andwell-prepared individuals complete their application and successfully matriculate into UT San Antonio. Responsible for coaching prospects and enrolled students to improve enrollment,persistence, completion, and career readiness. Responsible for interpreting, formulating, and evaluating institutional rules to students and for facilitating the exchange of academic advisinginformation by participating in the delivery of academic advising services to students.

Assists and support the supervisor in organization, delivery,and assessment of assigned area.

Serves as a lead by providing training, guidance, and indirect supervision.

Manages and maintains regular contact with prospects and leadsfor online programs throughout each application cycle to nurtureinterest and remove barriers to successful application.

Manages incomplete applications and coach applicants in orderto facilitate maximum completed application yield.

Updates management with regular data reporting on prospects,applicants, and enrolled students.

Advises students remotely using telephone, e-mail, video chatand other tools regarding core, major, support work, graduation,and university requirements, keeping accurate records of student advising contacts and progress toward a degree.

Monitors student academic progress, communicating with each student regularly on a personalized basis; intervening as necessary to assist those students having difficulty.

Processes degree plans, register students and verifyrequirements using Student Information Systems.

Serves as a coach to prospects and students to aid in their development of the knowledge, skills, attitudes, and beliefs theyneed to succeed in college and their careers.

Provide individualized career coaching to undergraduatebusiness students,…