Writing & Learning Center Program Leader

Please see Special Instructions for more details.

N/A.

Position Information

Position Title

UIW Mission

University of the Incarnate Word is a Catholic institution that welcomes to its community persons of diverse backgrounds, in the belief that their respectful interaction advances the discovery of truth, mutual understanding, self-realization, and the common good.

Position Summary

The Writing and Learning Center ( WLC ) Program Leader is responsible for managing the daily operations of the Writing and Learning Center. The WLC Program Leader reports to the Director of Learning Support Services.

UIW has been identified year after year as one of the nation’s Great Colleges to Work For based on employee feedback. UIW offers an outstanding benefits package for full-time employees that includes medical, dental, vision, flexible spending accounts, numerous paid holidays, vacation and sick leave. Tuition benefits include UIW tuition waivers, tuition exchange programs and Brainpower Connection discounts for employees and dependents.

Retirement benefits include 403b retirement plans with a 7% employer match, plus a retirement health solution. We also offer employer-paid Life/AD&D, long-term disability, pet insurance, an Employee Assistance Program ( EAP ), wellness programs, employee discount program, Public Service Loan Forgiveness ( PSLF ) eligibility and more! Please refer to the Human Resources webpage for additional details on our benefits and eligibility.

Job Duties

Job Duty Name

Job Duty Name Daily Center Operations

Description of Job Duties

• Ensures that the Learning Support lab functions smoothly.
• Manages writing tutor schedules, including regular tutoring schedule and workshops as requested.
• Provides coverage for front desk, as needed, to include answering phones, making appointments, and responding to emails.
• Serves as first line of contact for student and tutor concerns.
• Troubleshoots technology used for tutoring.
• Updates binder with comprehensive program information.

Job Duty Name

Job Duty Name Student Supervision

Description of Job Duties

• Works with leadership to hire and train student writing tutors and office assistants.
• Maintains program hiring records and communicates with applicants for both Learning Support programs.
• Coaches writing tutors on working with students.
• Oversees tutors’ development of writing resources.

Job Duty Name

Job Duty Name Budget Tracking

Description of Job Duties

• Tracks student wages.
• Updates leadership as needed.

Job Duty Name

Job Duty Name Data and Reporting

Description of Job Duties

• Edits writing tutor session reports for tone, clarity, and grammar errors.
• Sends professors weekly reports.
• Compiles semester data and runs reports as requested.
• Sends students reminders as needed.

Job Duty Name

Description of Job Duties

• Manages program outreach, to include events, flyers, and social media.
• Updates and maintains program web pages.

Job Duty Name

Description of Job Duties

• Leads writing workshops (typically in-class).
• Provides direct tutoring as needed.

Job Duty Name

Job Duty Name Other Duties

Description of Job Duties

• Performs other duties as assigned.

Qualifications

Knowledge

Skills and Abilities

• Outstanding oral and written communication; ability to adapt communication style to different audiences.
• Ability to adapt quickly to change and learn new technologies as needed.
• Ability to effectively handle multiple priorities.
• Ability to handle confidential information in a professional manner.
• Ability to work effectively with individuals from diverse communities and cultures.
• Employee shall adhere to all applicable rules and regulations of the University, the Conference, and the NCAA .

Required Education

Bachelor’s Degree.

Required Work Experience

One (1) year of experience working in academic support or closely related…