Trainer HCV Inspections; Section

The Trainer is a non-supervisory position that develops and conducts training programs for the Housing Voucher Services Inspection Department. The position is responsible for increasing the department’s productivity by teaching new procedures and reinforcing skills and knowledge with all inspection employees. The Trainer is also responsible for providing training to new hires on policy and procedure, and hands‑on technical guidance on performing inspections.

Performs and reports on audits and quality control work of above‑average difficulty involved in the Assisted Housing Program Department.

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed. These essential functions require a consistent presence in the work environment on a regular basis, and regular attendance must be maintained.

• Oversees, monitors, leads, and supervises the new hire Housing Quality Inspectors and inspection team staff during the training period and through refreshers. Provide guidance and ensure an effective transition to their active duties upon completion of the training/ride‑alongs.
• Maintains training caseload to assist new hires in showing effective processes and practices.
• Demonstrates success in partnering, interacting with, and influencing key project stakeholders and subject matter experts (SMEs) to identify and prioritize learning opportunities.
• Assists in the development and implementation of standard operating procedures.
• Confers with management, supervisors, and employees to gain knowledge of work situations requiring training and to better understand changes in policies, standard operating procedures, regulations, organizational initiatives, and reference materials.
• Markets available training and conducts training sessions for department personnel covering specified areas of standard operating procedures, new inspection guidelines, and HUD Guidelines.
• Designs, develops, coordinates, facilitates, and delivers instructional material for employee training courses that support Federal Housing Program procedures and policies (outsourced and/or in‑house).
• Authors effective scripts for multiple media to include online/digital and print using current learning communication principles, practices, platforms, and technologies; supports the effort to incorporate new technologies for instructional design and learning.
• Researches and applies emerging learning concepts, practices, established Adult Learning principles and theories. Influences positive learning outcomes by ensuring content meets audience needs; gathers information to adjust or customize for specific audiences.
• Develops instruments to measure employee progress, evaluates the effectiveness of training, and tests trainees to measure progress and evaluate the need for follow‑up.
• Reports on the progress of employees and new employees under their guidance during training periods and identifies skills or knowledge gaps that need to be addressed.
• Selects and develops teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference works.
• Coordinates training functions to include conducting needs analysis, developing training, delivering training, scheduling external training, and assessing training effectiveness.
• Ability to function independently in a multi‑task environment, as well as part of the team. Participates fully with other team members, including supporting one another’s success.
• Makes suggestions on improving work procedures in the Assisted Housing Programs and contributes experienced technical knowledge to the development of Standard…