Training & Enablement Manager

Training & Enablement Manager (Individual Contributor)

Job Type: Full-time

Most job postings are the same (and can be pretty boring, right?!). That's why we want to start out by telling you what's in it for you:

• We have an amazing platform that maximizes revenue for thousands of healthcare organizations across the country!
• We embrace diversity in a serious way! We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
• We celebrate and promote career growth and advancement.
• We have an awesome on-demand learning program.
• We do fun stuff like remote Cooking Classes, Yoga Sessions & Mixology Classes because we like to have fun!
• We have an awesome benefits package with Medical, Dental & Vision Coverage & 401K (with company match).
• We have an unlimited vacation policy - that's right, take vacation when you want and come back to work refreshed!
• We have cool Peer Nominated Awards & Recognition because we like to celebrate our employees!

We're hiring for a Training and Enablement Manager! The Training and Enablement Manager is an individual contributor who is responsible for developing and delivering training and optimization programs that involve complex or critical business processes and systems. This role is responsible for engaging and collaborating with MDaudit clients to drive adoption and usage across our suite of services. The position will collaborate with Implementation, Customer Success, and Product Management to create exceptional user experiences and success.

The position will travel on occasion to support our customers, including our most strategic and complex accounts.

This position may require approximately 30-40% travel, depending on business needs.

Essential Duties and Responsibilities Include but not limited to the following:

• Demonstrates subject matter expertise in our product, value proposition, industry and best practices to drive customers' success on our platform
• Develops MDaudit client facing and internal training collateral
• Designs and coordinates product-related trainings, including new features and simulation activities in a demo environment
• Implements training programs for all level of staff within our client organizations
• Conducts needs assessments, formulates project plans, analyzes and identifies methodologies to improve existing training offerings and materials as necessary
• Maintains, edits, and customizes deliverables, including lesson plans, user guides, instructor guides, and self-paced learning materials
• Coordinates various aspects of the training process, such as logistics, scheduling, equipment and attendance
• Evaluates program effectiveness via class evaluations and analytics
• Utilizes technology to ensure the delivery of high quality, interactive training programs as the company grows and scales
• Collaboration with Product, Implementation and Customer Success Teams
• Manages and leads the content development for annual User Group Conference and Training Academy
• Delivers and designs topics/framework for the services in alignment with goals at a regular cadence
• Works closely with the Implementation team to provide onsite training for customers
• Travels onsite for various MDaudit customer trainings
• Manages client book of business with no oversight
• Designs and delivers classrooms, workshops, and optimizations based on organizational needs
• Maintains the LEARN LMS platform
• Train new staff members

• Four-year college degree or equivalent related work experience
• 4 years of experience in a training position
• Demonstrated knowledge and proficiency in instructional design, including training, writing objectives, curriculum and lesson planning/design,…