Technical Trainer

Technical Trainer (Northeast)

Job Category

Customer Service

Job's City

Remote

Job's State/Territory

US

Pay range:

NYC = $80K - $107K, Phila., PA = $71K - $94K, Washington, DC = $74K - $98K

Incentive Plan:

Annual Bonus

Incentive Target %:

3%

SHIFT:

First

At BSH, People Matter. Bring your unique skills, capabilities, and experiences to our dynamic teams where your contributions will drive our innovation culture. We strive to be a workplace that values people and supports opportunities for continuous professional and personal growth. As a leading manufacturer of home appliance brands Bosch, Gaggenau, and Thermador, we prioritize having a consumer centric mindset and creating positive experiences for the consumer throughout all interactions with our products and services.

Join us now and give your career a home. You Belong Here.

The Technical Trainer supports the day-to-day operations of the Technical Training department by coordinating, developing, and delivering technical training programs that enhance technical knowledge, improve customer service, and support business objectives. This role facilitates training, develops and maintains training materials, coordinates external training resources, and provides training support at BSH and customer locations as needed.

• Assist the Technical Training manager with the day to day running of the Technical Training department
• Contribute to the design and delivery of new training programs and solutions to drive improvements in customer service, efficiency and costs.
• Facilitates technical training at BSH sites and other locations
• Participates in the development of technical training courses according to organizational requirements
• Prepares training materials for training events as needed
• Coordinates external trainers to provide specialist courses beyond BSH's catalogue
• Maintains the technical training library developed by the Technical Training team.
• All other duties as required

• Two-Year College – Required
• Four-Year College – Preferred
• 3-5 Years Previous Training Experience – Required
• 5-7 Years Previous Training Experience - Preferred
• Comprehensive domestic appliance knowledge
• Electromechanical knowledge
• Product and service knowledge training
• Strong analytical, organizational, and problem-solving abilities.
• Microsoft Office Suite (Excel, PowerPoint, Word, Teams)
• Virtual training platforms (Microsoft Teams, Zoom, Webex)
• Strong presentation, facilitation, and coaching skills.
• Excellent written and verbal communication.
• Travel: 50%

The pay range posted for this position is based on the location noted in the posting title. Exact compensation offered may vary based on your specific skillset and work location. If the position is bonus or incentive eligible then the payments range from 0% to 200% of target with details laid out within the plan document.

Benefits offered include the following:

• Medical, dental, vision, life insurance, short- and long-term disability benefits, employee assistance program (EAP), Healthcare and Dependent Care Flexible Spending Accounts (FSA), and Health Savings Account (HSA) participation starting on the first day of the calendar month following date of hire.
• Wellness Plan that allows participating employees to earn lower medical care premiums.
• 401(k) Retirement Plan starting on the first day of the calendar month following 30 days of service. The plan provides a fully vested 100% employer match on the first 4% of compensation contributed and includes an annual employer-funded profit-sharing contribution dependent on company profitability.
• Two weeks of paid…