Technical Trainer

Current job opportunities are posted here as they become available.

The Technical Trainer is responsible for delivering product, technology, and industry-related training programs to customers, partners, and internal employees. This role supports the development and maintenance of training curriculum, instructional materials, and technical documentation related to fiber optic products, applications, and installation practices. The position also supports customer implementation activities, including first-time installations and field training, while ensuring training content remains current with industry standards and organizational objectives.

This position requires frequent travel and collaboration across multiple departments including Applications Engineering, Product Management, Sales, Operations, and Customer Support.

Deliver instructor-led and hands-on training programs covering product applications, installation methods, fiber optic technologies, and related industry practices.

• Conduct company certification programs and support delivery of applicable industry certification coursework, including Fiber Optic Association (FOA) content where applicable.
• Provide technical training support for internal employees and cross-functional teams.
• Collaborate with Applications Engineering and other teams to coordinate training initiatives and technical education efforts.
• Develop and maintain classroom schedules, agendas, instructional plans, and associated training materials.

Assist in developing customer-specific training programs and instructional content.

• Support creation and revision of lesson plans, learning objectives, instructional units, presentation materials, and supporting resources.
• Assist in development and maintenance of technical documentation, product guides, instructional videos, and related educational materials.
• Participate in continuous improvement efforts related to training effectiveness and curriculum design.

Maintain current knowledge of industry trends, emerging technologies, supplier developments, standards, and best practices within the communications and fiber optic industries.

• Evaluate training effectiveness and recommend updates or process improvements.
• Review training metrics and reports to identify trends, performance opportunities, and areas requiring corrective action.
• Contribute to process improvement initiatives and technical problem-solving activities.

Support customer implementations through first-time installation activities and field-based instruction.

• Provide on-site technical guidance related to product installation, application, and operational procedures.
• Coordinate logistics for training materials, demonstration equipment, and hands-on samples.
• Arrange and conduct customer training sessions at company facilities and customer locations.
• Maintain records of completed training activities and certification reporting requirements, including external reporting obligations when applicable.

Perform routine inspection and preventative maintenance activities for training equipment, tools, demonstration systems, and related materials.

• Follow company policies, safety procedures, and applicable legal and regulatory requirements.
• Promote and maintain a safe, professional, and compliant training environment.

This description of duties is not intended to be all-inclusive or to limit the discretionary authority to assign other tasks of a similar nature and/or level of responsibility.

• Bachelor’s degree in engineering, Telecommunications, Information…