Network Operations Center Help Desk Engineer

Job Title: Sr. Associate Network/Helpdesk Engineer

Job Code: 38118

Job Location: San Antonio, TX

Job Schedule: 7 days/nights on, 7 days/nights off (6am-6pm, 6pm-6am 12am-12pm and 12pm-12am)

This position is located at the San Antonio, TX site. The Network Planning Engineer role requires an active Top Secret Clearance with SCI eligibility. Responsibilities include managing and maintaining Microsoft Server environments, Network Operation Centers’ servers and Virtual Server environment per DoD Netops governance and procedures. The engineer will collaborate on the planning and engineering of Operation Centers’ server and virtual environment infrastructure, including implementation, design, and monitoring of hardware and software.

The engineer performs tasks with minimal supervision and demonstrates creativity and initiative. Will report to the engineering site manager and operations manager. Typically requires a bachelor's degree in the area of specialty and 2-4 years of hands‑on work experience.

• Provide Network Support services for a Department of Defense (DoD) Senior Leader Network, exercising discretion and independent judgement when events or incidents occur to ensure corrective actions are captured and incidents resolved in an expedient manner.
• Optimize system performance with quick and independent decision making skills after analyzing RF usage, prioritization of users and then assist with mission planning and RF handovers.
• Manage WAN router, switch, and other networking configurations.
• Use DISN data flows and coordinate applicable actions/issues with DISA.
• Address network and connectivity issues instantaneously to support DoD Senior Leaders.
• Assist in subscriber frequency planning based on approved Discovery Frequency of Day for transient mobile activities.
• During Missions, monitor RF Connections and links and update or independently advise when appropriate.
• Monitor radio via GUIs (COMSEC, frequencies, Mission Mode, discoveries, mission record, coordinated change).
• Manage SATCOM RF resources by monitoring frequencies, power control, and hand-offs to optimize connectivity.
• During Post Mission, Review mission performance trends, provide appropriate communication status reports, daily activity reports, RF performance statistics and maintain the Master Station Log.
• Perform post‑mission analysis to assess performance against requirements, establish trends, and optimize future missions.
• Operate computer network equipment to ensure network systems are available to our network subscribers seven days a week, 24 hours a day, 365 days each year.
• Maintain proficiency training based on prescribed and posted NETWORK training guidelines.
• Manage and coordinate RF equipment Authorized Service Interruptions (ASIs).
• Update troubleshooting Guide from lessons learned.
• Operate and maintain databases and analyze network capabilities to ensure resolution of all network incidents and immediate recovery of the network.
• Provide Tier I/II engineering support to subscriber aircraft on live missions and serve as a point of entry for any RF field support and/or corrective maintenance actions.
• Provide first level and when possible second level support for terrestrial network connectivity support during high‑level DoD missions.
• During Pre‑Mission, Monitor RF status and identify improvement opportunities related to performance.
• Monitor daily performance of systems and analyze root causes or system improvement opportunities.
• Monitor/respond to System Events/Alerts/Logs (for incident response, troubleshooting, and archival).
• Monitor the system to ensure efficient utilization and allocation of network and computer resources and facilities to maintain satisfactory response to customers using the network.
• Monitor Network Performance (Node/Interface/Processor/Memory/Volume Status).
• Monitor and maintain and troubleshoot COMSEC / TRANSEC equipment and keying material issues.
• Must be able to observe and interpret computer and network system messages instantly and use independent decision‑making skills to ensure commands are immediately addressed and that network systems are restored quickly when hardware, software, or…