Field Service Engineer – Midwest

States of residence include Texas, Arkansas, Louisiana, Kansas, Missouri and Mississippi

We are seeking a highly motivated Field Service Engineer to support the installation, maintenance, troubleshooting, and repair of advanced radiation detection and nuclear measurement systems. This role requires a self-driven technical professional who can work independently in customer environments while delivering exceptional service and support.

Key Responsibilities

• Install, configure, calibrate, and test sophisticated radiation detection and monitoring equipment at customer sites.
• Diagnose and resolve hardware, software, and integrated system issues to ensure optimal system performance.
• Partner with engineering and technical support teams to identify root causes of equipment failures and implement effective solutions.
• Conduct customer training and provide operational guidance on equipment and software applications.
• Maintain accurate documentation of service activities, maintenance records, repairs, and field reports.
• Deliver professional and responsive customer service during on-site visits and remote support interactions.
• Assist with internal troubleshooting, testing, and repair activities when required.
• Provide technical support remotely via phone, email, and other communication platforms.
• Adhere to all company safety procedures and regulatory requirements.

Qualifications & Requirements

• Strong technical aptitude with experience or education in electronics, mechanical systems, nuclear technology, physics, or related scientific disciplines.
• Excellent troubleshooting, analytical, and problem-solving abilities.
• Effective written and verbal communication skills.
• Strong organizational skills with proficiency in computer systems and technical reporting.
• Self-motivated with the ability to work independently and collaboratively within a team environment.
• Ability to safely lift and transport equipment weighing 50 pounds or more.
• Willingness to travel regionally up to 70% of the time.
• Valid driver’s license required.

Preferred Qualifications

• Experience with radiation detection instrumentation and spectroscopy systems.
• Familiarity with gamma spectroscopy, alpha/beta counting systems, and radiation monitoring technologies.
• Understanding of nuclear physics principles and radiation detection methodologies.
• Experience with technical software applications, databases, reporting tools, or data management systems.
• Knowledge of SQL databases and reporting platforms is a plus.
• Ability to troubleshoot and repair systems at the component or modular level.
• Prior military nuclear power program experience is highly preferred.

Education & Experience

• Associate’s or Bachelor’s degree in Electronics, Nuclear Engineering, Physics, or a related technical discipline preferred.
• Equivalent technical certifications, military training, or hands-on industry experience will also be considered.
• 1–3 years of experience in technical field service, equipment maintenance, or customer support roles preferred.
• Proven customer service experience supporting technical equipment or systems.