Engineering Technologist

SEWS—Texas Customer Service Center (TCSC)

Job Title:
Engineering Technologist I

• Supports repairs of SEWS product at customer's site by providing technical knowledge or performing actual repair; collects quality information at customer's facility to establish quality standards and/or improvements; tracks and monitors status of initial production parts; monitors customer's line to identify areas for improvement of SEWS Product.
• Participates in New Model Project Development and follows Toyota SQAM requirement and/or PPAP documentation requirements with related SEWS departments, manufacturing, level 1 suppliers, and customers; confirms and audits documents falsification and reports discrepancies to management and manufacturing sites.
• Participates in current model/new model trial activity at the customer and documents details of any problems; assists customer Design Engineering with rework to evaluate potential design changes; identifies and documents critical quality points for new model products.
• Performs sorting or rework of customer's inventory in the event of quality or design problems; communicates sorting instructions and standards to the SEWS Warehouse and responsible manufacturing plant.
• Performs deep-root cause analysis to negotiate with customer's staff to eliminate claims charged to SEWS; eliminates or reduces high annoyance claims.
• Maintains and organizes all quality related documents, engineering drawings, and daily reports, including QRE area at customer's facility; sends daily activity reports to SEWS distribution list.
• Gathers and documents detailed information regarding defects or design problems for customer's process or actual vehicle; passes details to manufacturing plant and SEWS QA management; issues SEWS Trouble Reports or makes CIReS entry to initiate investigation/countermeasure activity; monitors status of incoming products to assure countermeasures are effective; communicates with customers concerning design changes, Quality Tuning Requests, and implementation timing; supports PCR process by delivering documents and/or sample parts;
  
  supports PCR trials with customer staff; assures trial parts are properly labeled per customer's guidelines; assists SEWS QA management by monitoring PCR status and updating weekly report.
• Supports Warehouse Location Quality Activities as required; follows SEWS/Customer Policy and other applicable job-related requirements at SEWS, Supplier and customer's facilities.
• Some travel may be required, domestic or international.

• Education:
  
  HS/GED Technical Certificate.
• 3‑5 years progressing engineering experience.
• Emphasizes customer satisfaction and product knowledge.
• Ability to travel and/or perform virtual audits to confirm countermeasure effectiveness.
• Ability to communicate effectively with SEWS and customers.
• Maintain and promote a safe and healthy environment.
• Proficient in Microsoft Applications Suite (Excel, PowerPoint, Word).

• Competitive salary.
• Comprehensive benefits package, including Medical, Dental, Vision, Disability, Life, 401(k) with match.
• Tuition benefits.
• Paid holidays.
• Vacation.

An Equal Opportunity Employer M/F/D/V