Service Account Specialist

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Full Time San Antonio, TX, US

8 days ago Requisition

Climatec LLC seeks Service Account Specialist 1 (Multiple Positions) at its facility located at 1077 Central Parkway South, Suite 900, San Antonio, TX 78232.

• Coordinate with the Service Coordinator to manage scheduling of specialists for all service agreements, day‑to‑day scheduling for emergency and T&M projects, and service retrofit projects.
• Manage receipt, verification for accuracy, and entering of service work orders and employee time sheets.
• Interact with service customers to ensure Climatec BTG consistently meets and exceeds customer expectations and commitments.
• Offer technical expertise and recommendations to customers and the service sales team to support generation of additional work (TSA, T&M, or service retrofit).
• Coordinate with service sales for TSA renewal and escalation.
• Perform customer QA’s informally and formally when scheduled; follow up on customer issues promptly, ensuring timely, accurate, and relevant communication.
• Provide project management on TSA’s, T&M, and service retrofit work; lead project management on networking design and installation.
• Coordinate with the Material Coordinator to maintain accurate truck stocks and timely replacement of materials.
• Work closely with the collections department and other employees to ensure timely collections for T&M, service agreements, and service construction.
• Coordinate material orders and timing to maximize cash flow and material handling efficiency.
• Engage with subcontractors or internal installation team to achieve maximum value in installations.
• Support Climatec and other contractors to solve building operating issues beyond controls or special systems operation.
• Provide leadership and input to assist accurate estimation, design, installation, start‑up, commissioning, and training for building systems and network designs.
• Communicate with external organizations such as consulting engineers, building owners, and other contractors to ensure accurate and timely engineering of integrated systems.
• Provide support for ongoing service engineering and support for existing building systems; keep service management system updated to achieve maximum productivity.
• Perform other duties as assigned.

• Bachelor’s degree or foreign equivalent in Electronics Engineering, Electrical Engineering, Mechanical Engineering or a related field.
• At least 2 years of experience as a Specialist Engineer or in an occupation involving HVAC controls, system networking troubleshooting, installation and design.
• Employment experience with IT network and networking systems; designing complex computer networks; third‑party integrations to open platform BMS systems; programming PLC devices and global/field devices; CAD; computer systems and networking including MS Office Suite; and HVAC systems.
• 25% domestic travel.

Applicants can apply via the Climatec careers page.