QA Audit Associate; Credit Services

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

QA Audit Associate

Do you have a passion for helping others? Looking for a QA Audit position that values integrity and teamwork? If so, you'll fit right in with Spectrum’s Quality Assurance team!

This role is part of the Quality Assurance Team within the Operation Support department of Credit Services. Credit Services supports both internal and external customers utilizing various communication media to complete work tasks and processes involving collections, payment exceptions and refunds.

12238 Silicon Drive, Suite 129 San Antonio, Texas 78249 (near the intersection of IH-10 & De Zavala Road)

As a QA Audit Associate, your focus is supporting the front line collector in their effort to help external customers with Credit Services matters. You will use various communication media. You will work to resolve issues and establish positive relationships with customers. It’ll be a highly collaborative team environment, colleagues supporting customers as well as each other!

• Supporting our frontline collector who help customers resolve their issues
• Identifying process issues and other problems
• Being trained by and learning from an experienced supervisor
• Presenting process improvement opportunities to leadership

• Experience:
  
  1+ years in collections, customer service, or retail work environments.
• Experience:
  
  1+ years processing and resolving routine and complex customer support requests.
• Education:
  
  High school diploma or General Educational Development (GED) Certification/Degree
• Technical
  
  Skills:
  
  Knowledge call center operations in Sales and Customer Service departments
• Skills:
  
  Effective written and verbal communication.
• Schedule:
  
  Availability to work within the hours of operation. Consistent and punctual attendance.

• Ability to solve practical problems with a variety of variables.
• Effective multitasking and decision making in a fast-paced environment.
• Proficient knowledge of MS Office applications.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Work history of accountability and dependability.

Here, our employees don’t just have jobs, they’re building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.

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