Spa Customer Service

We are seeking a vibrant Guest Service Manager to deliver outstanding service and build lasting connections at our locations across San Antonio.

Eight premier locations across San Antonio:
Alamo Heights, Leon Springs, Bandera, 1604 & Bulverde, Shavano Park, Medical Center, Schertz, and TPC Parkway.

• Ensure smooth daily operations by managing bookings, welcoming, and checking out guests, and accurately processing payments.
• Guide guests within the treatment space, ensuring they feel prepared and comfortable prior to their session.
• Drive sales of memberships, packages, retail items, and gift cards through personalized recommendations and product knowledge.
• Assist with laundry, sanitation, and general cleaning duties to uphold cleanliness and hygiene protocols.
• Resolve guest inquiries and concerns with professionalism and care, ensuring every guest leaves with a positive experience.
• Consult with guests to assess their needs and provide thoughtful recommendations for services that align with their expectations.
• Build rapport and create a warm, memorable experience throughout every interaction.
• Contribute to a team culture centered on positivity, collaboration, and result‑oriented solutions.

• Warm, approachable, and genuinely enjoy connecting with people.
• Calm under pressure and solution‑focused when challenges arise.
• Attentive to details that enhance the guest experience.
• Motivated to meet goals and go the extra mile for guests and teammates.
• Available to work 30‑40 hours/week, including mornings, evenings, and weekends.
• Reliable and flexible, with dependable transportation to travel between locations if needed.
• Tech‑savvy and quick to learn, especially when using booking software and juggling multiple tasks.
• Customer service or sales experience is a plus, but a positive attitude and willingness to learn matter most.

• Competitive Pay & Steady Growth – competitive starting pay and guaranteed annual raises.
• Health & Wellness Benefits – major medical coverage with $0 copay and $0 deductible, dental, vision, and life insurance options.
• Paid Time Off – earned PTO for work‑life balance.
• Wellness Perks – free monthly services and generous team member discounts.
• Supportive, People‑First Culture – fun, positive, team‑oriented environment with relationships, growth, and great energy.
• Sales Commission and performance bonuses.
• Company parties, employee discounts, flexible schedule, office wellness resources, free food & snacks.
• Opportunity for advancement and training & development.

$14.00 per hour.

Our mission is to elevate the lives of our guests by creating memorable and meaningful experiences. Join us and help build a supportive, people‑first culture.