Manager, Merchandise

Overview

At Sea World, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). We can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!

• Coordinate the daily activities of several retail, games/vending, and photo units at the location, while focusing on profit enhancement and ambassador safety.
• Maintain ambassador satisfaction and morale while providing excellent guest service.
• Provide exceptional, professional guest service in a team environment.
• Create new and incremental revenue opportunities.
• Manage labor, expense, and cost of goods budget.
• Communicate professionally and effectively with Ambassadors, Vendors and our Guests.
• Perform other duties as assigned.

• Bachelor’s degree in business or related field preferred, or relatable experience.
• Three (3) years management and/or supervisory experience, preferred setting in a theme park or high-volume retail.
• Proficient in Microsoft software products.
• Demonstrated initiative, communication, organizational and interpersonal skills; confident and outgoing presence with the ability to professionally interact with various levels of ambassadors and leadership.
• Excellent organizational and time management skills with the ability to handle multiple projects with a detail-oriented style and strict deadlines.
• Excellent problem solving and conflict resolution skills.

• Must be able to lift, push, pull and/or carry up to 50 lbs.
• Position engages in extensive walking and standing throughout entire work shift and climb/ascend heights.
• Perform the following physical activities: kneeling, squatting, bend floor-to-waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing).
• Must be able to work indoors and outdoors, in varying weather, including extreme heat. Position may be exposed to fumes, dust, odors, and temperature extremes.
• Perform cleaning duties, including the use of cleaning chemicals.
• Available to work varied schedule, including weekends and holidays.

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K Retirement plan
• Voluntary Insurance
• Life Insurance
• Disability Benefits
• Tuition Reimbursement
• Dependent and Health Care Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan

Sea World Parks & Entertainment is an equal opportunity employer. All applicants will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, pregnancy, gender identity or expression, disability or veteran status.