Other Insurance Coverage (OIC) Customer Service Representative - San Antonio TX

Contractor Opportunity:
Other Health Insurance (OHI) Customer Service Rep.

Location:

Onsite - San Antonio, TX Engagement Type:
Contractor via Third-Party Supplier Contracting Entity:
Accenture Supplier of Record: BCforward

Start Date:

9/15/2026 Duration: 12 Months with potential for extension About The Role

We are seeking detail-oriented and customer-focused contractors to join our team as a Premium Assistance Customer Service Representative (CSR).

In this role, you will support healthcare eligibility and insurance verification processes by contacting health insurance carriers, researching coverage information, and accurately updating client records.

The ideal candidate is a strong communicator with excellent attention to detail, data entry proficiency, and a commitment to delivering high-quality results while handling confidential information.

This opportunity is open to individuals located in San Antonio, TX and surrounding areas.

Contractors will be engaged and paid through BCforward, which will serve as the employer of record for tax and compliance purposes.

• Perform outbound calls to health insurance carriers to verify private health insurance coverage and policy information.
• Collect policy and coverage details from insurance carrier representatives.
• Verify client insurance information through carrier outreach and online resources.
• Accurately enter and maintain insurance data within the Third Party Liability (TPL) database.
• Verify health insurance policy information using carrier web portals and online verification tools.
• Maintain a quality score of 98% or higher while meeting productivity expectations.
• Conduct special research to resolve discrepancies and obtain missing information.
• Perform additional duties and special projects as assigned.
• Adhere to established standards of conduct, including attendance, professionalism, and dress code requirements.

• Complete timely and accurate verification of client health insurance information.
• Maintain current and accurate insurance records within the TPL database.
• Consistently achieve quality, accuracy, and productivity standards.
• Research and resolve insurance coverage discrepancies through carrier outreach and web-based verification.
• Support premium assistance operations by ensuring insurance information is complete and up to date.
• Safeguard confidential information and maintain compliance with company policies and procedures.

• Third Party Liability (TPL) database.
• Health insurance carrier web portals and verification systems.
• Telephone systems for outbound carrier communications.
• Microsoft Office applications, including Outlook, Word, and Excel.
• Internal databases and workflow management systems as applicable.

• High School Diploma or GED equivalent required.
• Minimum of 2 years of customer service and/or contact center experience.
• Minimum of 1 year of experience using Microsoft Office applications.
• Proficient computer skills with the ability to navigate multiple systems simultaneously.
• Strong data entry skills with a high level of accuracy and attention to detail.
• Ability to communicate professionally with external partners and stakeholders.
• Ability to handle confidential information in accordance with company policies and procedures.

• Experience working in healthcare, health insurance, eligibility verification, claims, or a related environment.
• Strong problem-solving and analytical skills.
• Ability to effectively manage workflows and prioritize multiple tasks.
• Exceptional interpersonal and relationship-building skills.
• Experience applying critical-thinking skills to resolve issues and identify process improvements.
• Bilingual Spanish-speaking candidates are highly preferred.
• Experience using web-based research tools and insurance carrier portals.

• Must be comfortable handling confidential and sensitive information.
• Must comply with company policies, procedures, and quality standards.
• Basic computer application proficiency and data entry experience required.
• Ability to work independently while maintaining productivity and accuracy standards.
• Strong commitment to customer service excellence and operational quality.

This is a contractor role administered through a third-party payroll supplier. The supplier will determine compensation, benefits, and applicable employment policies. The contractor will not be eligible for employee benefits from Accenture.

The supplier will ensure compliance with applicable federal and state laws including ADA, FMLA, and local ordinances.

Contractors must have work authorization that does not now or in the future require sponsorship of a visa for work authorization in the United States.

Individuals currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Contractor candidates will not be obligated to disclose sealed or expunged records of…