Account Operations Specialist II (Manheim

Overview

Cox Automotive – USA. Job Family Group:
Vehicle Operations. Job Profile:
Account Operations Specialist II. Management Level: Individual Contributor. Flexible Work Option:
No remote option; must work at a specified Cox location. Travel:
No.

Work Shift:

Day. Compensation: hourly base pay rate $20.10 - $30.10 per hour. The base rate may vary within the anticipated range based on location and the candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission and/or an incentive program.

• Primary point of contact for resolving client issues for accounts ranging from simple to more complex, broad scope accounts, collaborating with auction teams, and various stakeholders.
• Provide exceptional customer service by promptly addressing inquiries and concerns related to vehicle condition and/or discrepancies, fostering positive relationships with both internal and external stakeholders.
• Coordinate sale vehicle run processes.
• Maintain direct communication with other auction departments to ensure appropriate movement and organization of client inventory and timely completion of reconditioning services.
• Build positive relationships with assigned clients, examine vehicles in the sales lineup to ensure standards and quality, complete estimates for reconditioning services to improve vehicle value, coordinate and approve reconditioning services, and conduct condition report and imaging audits to reduce risk of policy loss and goodwill expenses.
• Educate and act as liaison for clients on auction processes and recommend and/or upsell Manheim/CAI products and services based on client needs.
• Demonstrate effective prioritization skills, professionalism in client relationships, and assist in resolving client issues promptly and professionally.
• Maintain strict adherence to Cox standards and guidelines regarding reconditioning services, ensuring consistent quality and accuracy per client SLA guidelines.
• Proficiency with computer software including Microsoft Office applications and other internal business platforms.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling related behaviors; actively participate in safety activities aligned with Safety Excellence.
• Perform any other duties as assigned.

• Minimum: High School Diploma/GED and 3 years of experience in a related field. OR alternative combinations such as any level degree/certification beyond a HS diploma/GED in a related discipline; OR 5 years of experience in a related field. Safe drivers needed; valid driver’s license required.
• Preferred: Prior experience with vehicle reconditioning and/or general auto body knowledge. Self-starter with ability to work with minimal supervision. Ability to handle multiple tasks simultaneously. Excellent verbal and written skills preferred. Ability to operate vehicles with standard and automatic transmission is preferred.

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so possession, use, or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits include at least sixteen hours of paid time off each month and seven paid holidays per calendar year, with eligibility for additional paid time off such as bereavement, voting leave, jury duty leave, volunteer time off, military leave, and parental leave. Cox Automotive is an Equal Employment Opportunity employer. Applicants will be considered without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Reasonable accommodations are provided when requested by a qualified applicant or employee with a disability, unless such accommodations would cause undue hardship.