Ticket Operations-Venue - Manager Venue Ticket Operations

At Spurs Sports & Entertainment (SS&E), we work in service of something bigger than ourselves. To us it is so much more than just a game or concert. It takes all the members of our Spurs team to harness the power of sports and entertainment to create moments that excite, memories that endure, and connections that strengthen our community. SS&E owns and operates the San Antonio Spurs (NBA), Austin Spurs (NBA G-League), and the San Antonio FC (USL), and manages day‑to‑day operations of the Frost Bank Center, Toyota Field and STAR Complex.

We know that our people are our greatest asset as an organization. We aspire to provide our teams with meaningful work, to live our values-Integrity, Success & Caring – day‑to‑day in what we do and foster an inclusive culture for our 1K+ employee workforce.

Location:

San Antonio, TX / Exempt

The Manager Venue Ticket Operations is responsible for supporting and managing day‑to‑day ticketing operations for concerts and live events at Frost Bank Center and, as needed, Freeman Coliseum. This role supports event builds, ticketing setup, promoter requests, inventory management, internal communication, event operational readiness, settlement preparation, and financial reconciliation support. The Manager works closely with department leadership, internal stakeholders, external promoters, and ticketing partners to ensure accurate, efficient, and service‑focused execution across all assigned events.

This position helps ensure the accuracy and readiness of ticketing operations throughout the life cycle of each event, from initial setup and on‑sale preparation through event day and post‑event review. The Manager supports pricing, inventory, holds, offers, ticketing reports, scanner readiness, event‑day issue resolution, and settlement‑related documentation. This role also contributes to staff development, part‑time team oversight, and cross‑functional coordination to support a high‑performing ticket operations environment.

Directly supervises the Sr. Coordinator, Venue Ticket Operations, and provides ongoing leadership and direction to approximately 50 part‑time ticket operations employees. Responsibilities include hiring input, onboarding, training, scheduling, work assignment, coaching, performance feedback, and recommendations regarding corrective action and other employment decisions.

• Four or more years of progressive experience in ticket operations, box office operations, live event operations, or a related sports and entertainment function.
• Demonstrated experience managing ticketing operations for concerts, sporting events, or large‑scale live events within an arena, stadium, theater, or comparable public assembly venue.
• Experience supervising and developing full‑time, part‑time or event‑based employees, including scheduling, work assignment, training, coaching, and performance feedback.
• Strong working knowledge of Ticketmaster products, including Host, Archtics, TM1 Events, Account Manager, Presence, EMT, or comparable ticketing systems.
• Demonstrated experience building and maintaining ticketed events, including pricing configurations, inventory, holds, offers, on‑sale preparation, access controls, and event updates.
• Experience preparing or reviewing ticketing reports, settlement documentation, financial reconciliation, and post‑event reporting.
• Strong analytical and problem‑solving skills, with the ability to make timely operational decisions and resolve discrepancies in a high‑volume environment.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Strong communication and stakeholder‑management skills, including experience working with promoters, vendors, department leaders, and operational partners.
• Ability to manage confidential and financially sensitive information with discretion.
• Ability to work nights, weekends, holidays, and extended hours according to event schedules.

• Manage assigned concert and event builds for Frost Bank Center, including ticketing configuration, promoter requirements, inventory controls, internal communication, and ongoing event…