Events Manager

JOB SUMMARY

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.

• • High school diploma or GED; experienced (1 – 2 years of experience) in the event management or related professional area.
• OR
• • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.

• • Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
• • Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
• • Adheres to all standards, policies, and procedures.
• • Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
• • Manages group room blocks and meeting space for average to large-sized assigned groups.
• • Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions.
• • Uses his/her judgment to integrate current trends in event management and event design.
• • Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).
• • Participates in customer site inspections and assists with the sales process as necessary.
• • Performs other duties as assigned to meet business needs.
• • Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.

• • Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
• • Empowers employees to provide excellent customer service.
• • Sets a positive example for guest relations.
• • Coordinates and communicates event details both verbally and in writing to the customer and property operations.
• • Makes presence known to customer at all times during this process.
• • Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
• • Follows up with customer post-event.
• • Responds to and handles guest problems and complaints.
• • Uses personal judgment and expertise to enhance the customer experience.
• • Stays available to solve problems and/or suggest alternatives to previous arrangements.
• • Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
• • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• • Interacts with guests to obtain feedback on product quality and service levels.
• • Ensures hourly employees understand expectations and parameters for event activities.

• • Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.
• • Leads formal pre-event and post-event meetings for average to large-sized assigned groups.
• • Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).