Receptionist​/Teller ; SA

SUMMARY

The Receptionist/Teller I provides superior quality customer service and a positive banking experience for customers.

The duties listed below may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties, as assigned, including cross training across other departments, as necessary. In addition, incumbent may be required to rotate between banking centers, as needed.

• Processes teller transactions including cashing checks, receiving and processing deposits and withdrawals, making transfers, balancing teller drawer and other assistance as requested.
• Promotes bank products and services.
• Obtains sales referrals for other business units of the Bank.
• Ensures accurate and timely processing of transactions in accordance with established teller policies and procedures.
• Performs a wide variety of clerical and receptionist duties.
• Provides professional and friendly customer service and information to customers, employees, visitors and vendors in‑person and via telephone.
• Directs and coordinates clients with proper brokerage team members.
• Notifies bank employees via phone or e‑mail when a customer has been waiting for an extended period of time.
• Participates in job‑specific training and other various Bank training programs, as necessary.
• Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy.
• Maintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations.
• Maintains current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML.

• High School Diploma or GED.
• Bachelor’s degree in business, marketing or related field, preferred.
• An equivalent amount of experience in sales, marketing or operations may substitute the degree preference.
• 1 year of cash handling experience.
• 1 year of banking experience.
• Has the ability to learn and adapt to new information and technology platforms.
• Bilingual in English and Spanish, preferred.
• Must be able to work flexible hours as scheduled Monday through Friday, and Saturday rotation (hours will fluctuate as business needs dictate).

• This position reports to the Banking Center Manager (SA).
• This position does not oversee other positions.

All employees are required to attend scheduled mandatory training and complete online regulatory compliance training courses applicable to their specific job function. In all situations, employees must ensure that their actions fully comply with all federal banking laws and regulations, including internal bank policies and procedures. Failure to adhere to these requirements will be grounds for disciplinary action, including probation and possible termination.

Lone Star National Bank’s Mission Statement includes a commitment to helping our communities grow by serving them with pride and integrity. All employees are encouraged to volunteer for bank‑sponsored activities, civic, charitable and community events and to be active in the communities we serve.

LSNB is an Equal Opportunity/Affirmative Action Employer and does not discriminate in the recruitment, hiring, and conditions of employment on the basis of race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, marital status, disability, age, veteran status, or any other status as protected by applicable laws.

Management reserves the right to change this position description at any time according to business needs.