Loan Servicing Specialist - SBA

Job Title

Loan Servicing Specialist - SBA

Preference is for an onsite candidate based in our San Antonio office.

The Loan Servicing Specialist SBA supports the Government Guaranteed Lending (GGL) Operations team by performing comprehensive post‑origination servicing functions for SBA 7(a) and 504 loans. This includes assisting with SBA reporting, loan reconciliations, repurchase and repair packages, financial accounting support, and building and maintaining loans within Loan Pro.

Hourly (Non-exempt)

To perform this job successfully, an individual must be able to perform each of the essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Monitor, maintain, and service the SBA loan portfolio in accordance with SBA SOPs, bank policies, and regulatory requirements.
• Assist with SBA reporting including 1502 reporting, investor reporting, and remittance processing.
• Support preparation and submission of repurchase and repair packages, including documentation gathering and issue tracking.
• Perform loan payment reconciliations, research discrepancies, and resolve borrower and internal servicing issues.
• Build and maintain SBA loans in Loan Pro, ensuring accurate loan setup, amortization schedules, attributes, and servicing data.
• Prepare, review, and maintain servicing documentation such as financial statement tracking, insurance monitoring, UCC continuations, and collateral updates.
• Process servicing actions including deferments, modifications, collateral substitutions, assumptions, and subordinations.
• Coordinate with Finance and Accounting to ensure accurate GL reconciliation, reporting, and transaction posting.
• Identify, investigate, and elevate servicing irregularities, borrower concerns, or collateral deficiencies.
• Support internal audits, SBA reviews, and quality‑control processes, ensuring accuracy and completeness of loan files.
• Carry out responsibilities in a manner consistent with our values and operating principles, in accordance with policy and applicable laws, and with a commitment to continuous improvement and process excellence.
• Any other duties as assigned.

• Portfolio Quality
• Audit Compliance
• Timeliness & Efficiency

Reports to:

VP GGL Operations

Supervises: NA

• Bachelor's Degree

• 5+ years of experience in SBA loan servicing, processing, or operations.
• Understanding of SBA 7(a) and 504 loan programs and related servicing requirements.
• Experience with loan servicing systems;
  Loan Pro experience preferred.
• Strong analytical, reconciliation, and problem‑solving skills.
• Understanding of commercial loan documentation, UCCs, insurance, and collateral tracking.
• Proficiency in Microsoft Office Suite.

• Experience collaborating with credit, compliance, accounting, and operations teams.
• Prior involvement with SBA audits or file reviews.

• Strong positivity.
• Mission driven, competitive, goal oriented, and motivated to develop themselves and others.
• Energetic, resourceful, and appropriate work intensity to get the work done.
• Strong people acumen and relationship skills; naturally pre‑disposed to quickly establish positive personal and professional relationships.
• Strong attention to detail and organizational skills.
• Ability to handle a high volume of transactions.
• Good multitasking abilities with outstanding time management skills.