Wire Specialist III

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This position is responsible for overseeing and processing all incoming and outgoing wires for Jefferson Bank, which includes domestic and foreign wires, loan funding, private banking, drawdowns, trust security movements, and treasury management online initiated wires. This position is responsible for combating fraud by monitoring the status of wires with our online OFAC (Office of Foreign Assets Control) queue, releasing wires according to established OFAC guidelines, reviewing real time fraud alerts, reviewing and releasing Verafin alerts, guaranteeing appropriate approvals are obtained on wire forms, and remaining current of regulatory changes, system enhancements, and departmental policies.

• Process and receive both U.S. and foreign currency wire transfers and administrative messages using the bank’s core system, wire platform, and our correspondent bank systems
• Ensure appropriate wire documentation is complete and accurate and proper authorizations are received for all wires according to established wire procedures, policies, and controls
• Review all fraud alerts to include OFAC, Verafin, and online banking real time fraud alerts with expectation to notify management of potential suspicious activity.
• Answerable to any incoming and outgoing wire fraud
• Accept and process all wire requests received, utilize call recording devices, and perform callback verifications
• Monitor all queues on wire platform such as repair, exception, and OFAC
• Assist the Accounting Department with monitoring the bank’s daily Federal Reserve Cash Balance, staying after hours on ½ day holidays, and arrange for reduction of wire transfers at end of day to meet time restraints
• Perform end of day balancing with Federal Reserve, wire platform, and foreign exchange correspondent bank
• Research and resolve wire validation errors, wire rejects, audit exceptions, audit requests, compliance requests, accounting reconciliation questions, customer wire inquires, and wire subpoena requests
• Support the Loan Administration Department’s centralized loan funding process by following authorized approval limits outlined in the wire policy, completing drawdowns, and initiating callbacks as necessary
• Support Private Banking and front-line employees with wire entry in the web based wire platform and verify accuracy and completeness of wires submitted
• Maintain wire logs, Funds Transfer Agreements, monthly management reports, and wire system applications, which include wire templates, account tables, notification instructions, etc.
• Work with Bank’s eSign module for customer Funds Transfer Agreements and with the Bank’s online banking system for direct handling of wire messages
• Demonstrate a high level of integrity with understanding the Bank’s wire policy and procedures and being the last line of defense to prevent wire fraud
• Accountable for the Bank’s wire policy approval requirements and directly responsible for centralized wire limits
• Hold autonomous authority for wires up to centralized limits with little tolerance for inaccuracies
• Handle all bank phoned-in and emailed wire requests in a centralized environment
• Provide internal and external customer support for wire assistance and callbacks
• Supply wire confirmations to title company customers, internal customers that provide a request and as part of the centralized loan funding process
• Assist customers, Officers, Management and other bank employees with inquiries and product support in a courteous, professional manner
• Remain current of Bank’s treasury management online wire module for treasury management customer wire support
• Create and/or revise department procedures and policies as needed
• Track bank personnel errors with forms, non-adherence to cutoff times, non-compliance of policies, etc. and report to management
• Assist management with business continuity and disaster recovery testing, implementation of system upgrades and enhancements, and conducting one-on-one training with new employees or as a group…