Bilingual Client Pro - Retail Banking

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and fostering an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Client Experience Associate within PNC's Retail Banking organization, you will be based in Dove Creek – San Antonio, TX.

Bilingual Spanish Preferred. PNC is an in‑office company that fosters a collaborative and supportive culture where employees can thrive. We encourage candidates to connect with their recruiter and hiring manager to discuss workplace expectations and confirm branch hours and shift details for this location.

R224009

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions and educates customers on alternatives available for their financial interactions.
• Identifies banking opportunities during the customer interaction and refers as appropriate.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs, educating customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to solve customers' problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits, and ensures teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
• Supports proactive sales conversations through internal and outbound interactions with a defined sales process—including service to sales, teller interactions, and effective lobby engagement—ultimately elevating client loyalty.
• Supports customer loyalty and helps grow customer share of wallet through a differentiated customer experience. Applies basic product and procedural knowledge to help identify, mitigate, and resolve customer problems effectively to drive customer loyalty.

PNC Employees take pride in our reputation and strive to build upon it. We expect our employees to be customer focused, managing risk, and aligned with PNC’s Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licenses needed to be successful.

• Preferred Skills
  :
  Accountability, Banking, Branch Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales
• Competencies
  :
  Accuracy and Attention to Detail, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs
• Work Experience
  :
  Typically less than one year of related experience. In lieu of a degree, a comparable combination of education, job‑specific certification(s) and experience (including military service) may be considered.
• No degree required.
• No certifications required.
• No licenses required.

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full‑time employees include medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long‑term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account;

back‑up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; and a robust wellness program with financial incentives. In addition, PNC generally provides paid time off, including maternity and/or parental leave, up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each…