Bilingual Loan Officer Assistant

Cross Country Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, 401K, short‑term disability, employee assistance program, and wellness program.

The Bilingual Loan Officer Assistant provides support to mortgage loan officers in their daily duties, helping increase loan production levels and ensuring a positive customer experience. The role works directly with customers, loan officers and processors to facilitate timely loan closings.

• Assist in reviewing mortgage loan applications and documentation, including phone and computer work, printing, copying, scanning, emailing, and overnighting documents.
• Review mortgage loan disclosure packages and deliver them to the borrower.
• Create rate disclosure and re‑disclosure packages for borrowers.
• Review documents and entire loan files to highlight deficiencies and notify loan officers or processors.
• Clarify/correct information and obtain additional information via phone, email, etc.
• Provide general clerical and phone support to loan officers and processors as needed.
• Assist management in supporting various stages and areas of lending and processing.
• Assist in managing a pipeline of conventional, FHA, VA and USDA loans, along with 203K and reverse mortgage products.
• Deliver appraisals and/or property valuations to the borrower and confirm receipt.
• Track outstanding items on loan files and follow up with customers to ensure timely receipt of necessary documentation.
• Facilitate timely loan closings by coordinating with the Title Company and customers.

• High School Diploma, GED, or equivalent.
• At least 1 year of mortgage‑related experience, including customer contact.
• Previous sales support experience (preferred).
• Salesforce experience (preferred).
• Excellent communication and customer service skills.
• Excellent prioritization and time‑management skills.
• Proficiency with Microsoft Office applications.
• Fluency in Spanish and English, with ability to communicate effectively with customers who speak only one of these languages.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. It is not an exhaustive list of qualifications, skills, duties, or working conditions associated with the position.

California residents:
Please see our privacy statement for information about how we collect and use personal information about California applicants.

Cross Country Mortgage, LLC (NMLS
3029) is an FHA approved lending institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.

NMLSConsumer

Access.org.

Cross Country Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, national origin, age, disability, marital status, veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), gender identity or expression, sexual orientation, gender identity, domestic violence victim status, protected hair style or texture, genetic information, or any other protected status of an individual or because of the individual's association with a member of a protected group.