Fraud Services Lead

Position Overview

We are seeking a Fraud Services Lead for the Fraud Services Department.

The Fraud Services Lead is responsible for implementing action plans for proactive fraud prevention, detection, and membership dispute resolutions. This includes managing systems to identify unreported fraud, analyzing industry trends, and guiding effective fraud prevention. The role supports the Fraud Services Manager in leading a team, ensuring integrity, efficiency, and staying updated on fraud trends. Additionally, the Fraud Services Lead gathers, sorts, and analyzes relevant documents and evidence to identify inconsistencies in transactions processed by the core system.

The role also involves building, maintaining, and continuously improving service offerings that promote a culture of fraud prevention and detection within the organization. Furthermore, the Fraud Services Lead collaborates with other departments to ensure comprehensive fraud management strategies are in place, provides training and support to team members, and participates in the development of policies and procedures to enhance fraud prevention efforts.

This role is crucial in safeguarding the organization's assets and maintaining the trust of its members.

• Investigate and resolve member disputes and claims, ensuring fair, effective, accurate and timely resolution
• Serve as a point of contact for all escalations within the Fraud Services department
• Assist and serve as the Dark Web Monitoring Application (i.e., Q6) Subject Matter Expert (SME)
• Develop and implement new processes and procedures to enhance fraud prevention and detection capabilities

Required:

• Customer service focus in a team environment

Preferred:

• 3 years of experience with a financial institution of comparable size

Required:

• High School diploma or equivalent

Preferred:

• Bachelor's degree in finance, accounting, or a related field (or equivalent work experience)

Preferred:
None specified

Required:

• Strong Leadership:
  Ability to lead and inspire teams toward common goals
• Communication
  
  Skills:
  
  Exceptional written and verbal communication skills
• Analytical and Problem‑Solving
  
  Skills:
  
  Ability to analyze complex situations and develop effective solutions
• Research
  
  Skills:
  
  Proficiency in conducting thorough research to inform decision-making
• Relationship Building:
  Establish and maintain positive working relationships with team members and stakeholders
• Independence:
  Work independently, showing initiative and self‑motivation when required
• Organizational
  
  Skills:
  
  Highly organized, efficient, and detail‑oriented in managing tasks and projects
• Proficiency in Microsoft Office:
  Advanced skills in Outlook, Word, Excel, and Access
• Adaptability:
  Willingness to learn and take on new responsibilities beyond the initial scope of the role
• Accounting Knowledge:
  Familiarity with accounting principles including debits, credits, and the general ledger
• Financial Regulations:
  Knowledge of financial regulations, particularly Reg E
• Independent Learning:
  Acquire new skills and knowledge independently

Monday‑Friday, 8:30 am‑5:30 pm

Starting Salary: $68,188 annually; 7½% bonus potential

In office, on site; not remote or hybrid

Credit Human provides employees with many benefits, including insurance coverage and college tuition reimbursement.

Credit Human conducts employment background checks that may be used for decisions related to employment. Standard background checks performed on final candidates include NCUA Administrative and Prohibited Orders, Chex Systems, past employment verification, criminal history checks on convictions, and outstanding arrest warrants within the past seven years. Degree verifications are conducted if listed on the employment application. Additional background checks relevant to the role may include a motor vehicle registration check, credit check, and/or fingerprint card.

Applicants must be currently authorized to work in the United States on a full‑time basis.

Credit Human is an Equal Opportunity Employer and observes the rights of Veterans and Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

1703 Broadway
Credit Human Headquarters
1703 Broadway
San Antonio, TX 78215, USA