Collections Speciaist

We are a professional staffing firm, working with organizations across the country to place exceptional candidates. Currently, we have a Collections Professional for opportunity with an instrument rental company in San Antonio.

Position Overview
We are seeking a high-performing Collections Professional to manage delinquent rental accounts across 30-, 60-, 90-, and 120+ day aging buckets within a fast-growing musical instrument rental portfolio.
This role requires a consultative, customer-first collections approach while driving strong recovery results. The ideal candidate brings experience in consumer collections, lease-to-own, subscription billing, or financial services and has the leadership capability to grow into a Collections Supervisor role.

Key Responsibilities
Collections & Account Resolution

• Manage assigned portfolio of past-due rental accounts (30–120+ days delinquent).
• Conduct high-volume outbound calls, emails, and SMS outreach to drive payment resolution.
• Negotiate payment plans, settlements, and reinstatement options.
• Educate customers on rental terms, billing cycles, and return obligations.
• Drive instrument return or account cure strategies for severely delinquent accounts.

Asset Recovery Focus

• Coordinate recovery efforts for non-returned rental instruments.
• Work with customers to arrange returns, avoid escalation, and minimize loss exposure.
• Identify accounts for escalation, repossession, or legal review.

Performance & KPI Ownership

• Meet/exceed daily, weekly, and monthly KPIs:
  • Right-party contacts
  • Promise-to-pay (PTP) conversion
  • Dollars collected
  • Roll rate improvement (30→60→90 containment)
• Maintain detailed documentation of all collection activity

Customer Experience

• Deliver professional, empathetic communication with parents and students.
• De-escalate sensitive situations while protecting company assets.
• Balance brand reputation with recovery performance.

Leadership / Growth Track (Supervisor Path)

• Mentor junior collectors and support training initiatives.
• Assist in developing call strategies, scripts, and workflows.
• Provide input on process improvements and automation.
• Track team KPIs and contribute to performance reporting.
• Opportunity to grow into Collections Supervisor / Team Lead.

Required Qualifications

• 2–5+ years of collections experience (consumer, rental, lease-to-own, or financial services).
• Experience working aged debt (30/60/90/120+).
• Strong negotiation and objection-handling skills.
• Ability to manage high call volume and performance metrics.
• Experience with CRM, dialers, or collections platforms.

Preferred Experience

• Rent-to-own, subscription billing, or asset-based collections.
• Financial services, auto finance, or consumer lending.
• Experience with auto-debit / card-on-file collections.
• Skip tracing or asset recovery coordination .
• Prior leadership or mentoring experience .

Core Competencies

• KPI-driven and results-oriented.
• Strong emotional intelligence (this is NOT aggressive collections).
• Problem-solver with a customer-first mindset.
• Ability to influence outcomes without damaging relationships.
• Organized, detail-oriented, and process-driven .

Pay Rate Range: $22.00 - $26.00 per hour.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Employees have access to healthcare benefits including medical, dental and vision as well as a 401(k) plan.

Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct hire, temp-to-hire, or temporary position, Workway can help you to put your best foot forward. Contact us today!

Workway, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances. For our complete EEO & Pay Transparency statement, please visit . To receive state and federal compliance posters, e-mail or call .

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