Gestionnaire de Services de Paiement Back-Office CAPS EP H​/F

Job Title

Within CAPS, a business unit was established in June 2025 (CAPS Payment Establishment), with the aim of developing new offerings that could promote the independent growth of Crédit Agricole Payment Services (CAPS). As such, CAPS EP is a hybrid payment establishment based on an organizational structure spread across several CAPS directions/services.

The business unit offers a wide range of solutions (~20 offerings). It also relies on the governance of CAPS, supplemented by a governance of specific business processes.

The position aims to ensure all back office operations related to the life cycle of accounts and payment operations.

The position directly contributes to the control of operational and compliance risks, the detection of atypical operations, and the respect of the regulatory framework applicable to payment establishments. In this context, you will join a team of around twenty employees and your main duties will be as follows:

Back Office Operations

• Execute and control daily operations.

• Ensure reconciliations, consistency checks, and correction of anomalies.

• Process internal/external requests related to the functioning of customer accounts.

Compliance

• Perform first-level controls on sensitive or atypical operations.

• Carry out KYC of clients and proceed with the opening of payment accounts.

• Supervise the activity of collection and disbursement of funds.
• Monitor alerts (identify, qualify, and escalate).

• Contribute to the enhanced analysis of files transmitted by Compliance.

• Process financial security alerts.

• Prepare the necessary elements for declarations of suspicion (TRACFIN) according to.

Operational Support and Quality

• Contribute to the writing and updating of back office procedures.

• Manage customer requests.

• Apply control procedures.

• Ensure coordination with the sales team, customers, business lines, and the accounting department.

Our recruitment process includes two interviews (managerial, HR associated with a personality questionnaire), with the possibility of an additional exchange.