Loan Processing Specialist

Operations Manager – 40 hours a week, Full Time.

4 Years in Program Management, Business, Loan Processing, or Financial role Preferred. Degree in Business, Finance, or Accounting Preferred.

Non-Exempt

My Education Solutions (MES) mission is to help clients successfully reduce their student loan debt through counseling, enrollment, and administrative services of the Federal Student Loan Forgiveness programs, so our Clients can afford to live the life they dreamed of when they decided to advance their education.

In this role, you will play a vital role in the application process, ensuring its accuracy, completeness, and timely submission to the Department of Education. You will be a trusted partner to MES advisors and clients, guiding them through the complexities of the process and providing excellent customer service.

• Hybrid position after training.
• Medical 100% paid
• 401k matching
• 2 weeks earned PTO
• AFLAC
• Student Loan Forgiveness

• Grow or Die
• Find a Way
• Keep Commitments
• Do the Right Thing

• Process student loan forgiveness applications:
  • Review and analyze applications for completeness and accuracy.
  • Gather and verify all necessary documentation, including tax returns and pay stubs.
  • Work with clients to resolve any discrepancies or missing information.
  • Prepare student loan forgiveness application for Department of Education review.
• Maintain communication and relationships:
  • Communicate effectively with MES advisors and clients throughout the process.
  • Keep clients informed of the status of their applications and address their questions and concerns promptly.
  • Build strong relationships with clients to ensure a positive experience.
• Adhere to regulations and procedures:
  • Ensure all processing activities comply with company policies, federal and state regulations, and industry best practices.
  • Maintain accurate and complete files for documentation and audit purposes.
  • Stay up-to-date on changes in regulations and procedures.
• Other responsibilities:
  • Backup client care during busy call times.
  • Prepare and submit student loan forgiveness documents.
  • Assist with client servicing activities as required.

• Minimum of 3 years of experience in loan processing or a related field.
• Strong understanding of loan processing procedures and regulations.
• Excellent attention to detail and accuracy.
• Proven ability to multitask and manage deadlines effectively.
  
  Excellent communication and interpersonal skills.
• Proficient in Microsoft Office Suite and loan CRM software.

• Competitive salary and benefits package.
• 100% Company-paid Health, Dental, and Vision Insurance after 90 days.
• Company-paid life insurance policy.
• Opportunity to work with a team of experienced professionals in a fast-paced environment.
• Make a difference in the lives of your clients by helping them achieve their financial goals.
• Career development and advancement opportunities.

Please submit your resume and cover letter. We look forward to hearing from you!