Business Banking Relationship Manager - San Antonio Market

Job Description

The role supports Bank of America’s Small Business Banking team by delivering comprehensive financial solutions to small businesses with annual revenues up to $20 million. The Sr. SME will manage the end‑to‑end client journey, deepen relationships with high‑value prospects, grow profitability, and acquire new opportunities through prospecting, networking, and building referral sources.

• Manage the end‑to‑end client journey to deliver on client needs and drive sales opportunities while mitigating risk.
• Identify and refer specialized small business opportunities and solutions to clients while conducting relationship reviews.
• Deliver a branded customer experience, spending a minimum of 80% of time in the field.
• Foster relationships with key partners (Merchant, Practice Solutions, Treasury, Business Banking) to increase opportunities.
• Leverage credit knowledge to advise owners on solutions, services, and digital capabilities.
• Support execution of the sales delivery model to achieve targeted performance and growth of the Small Business segment.
• Coaching and developing associates while embodying a client‑centric culture.

• Proven success in consultative sales in financial services or B2B sales.
• Demonstrated ability to improve financial outcomes through statement interpretation and levers.
• Passion for outside sales and prospecting.
• Strong analytical skills in client financial conditions and industry trends.
• Excellent communication skills with demonstrated leadership and client‑centric culture.
• Experience partnering and negotiating with bank teams to solve client issues.
• Portfolio management experience with focus on relationship development.
• Thorough knowledge of small business financial products and services.
• Familiarity with CRM and banking systems.

• Community leadership experience.
• Strong computer and multitasking skills in demanding environment.
• Undergraduate degree in business, finance, or economics, or seven years relevant work experience.

• Client Experience, Branding, Management, Solutions, Advisory, Customer Focus, Pipeline Management, Credit Documentation, Financial Analysis, Oral & Written Communications, Coaching, Interpret Relevant Laws, Prospecting, Risk Management.

Minimum education:

High School Diploma/GED or equivalent experience. Shift: 1st shift (US). Hours per week: 40.