Licensed Loan Advisor

Position Overview

The Licensed Loan Advisor provides support to Cross Country Mortgage, LLC’s mortgage loan officers in their daily duties to increase loan production levels. The role works directly with customers, loan officers, and processors to ensure a positive customer experience and facilitate timely loan closings.

• Assist in reviewing mortgage loan applications and documentation, including phone and computer work, printing, copying, scanning, emailing, and overnighting documents.
• Review mandatory mortgage loan disclosure packages and deliver them to the borrower.
• Create rate disclosure and re‑disclosure packages for borrowers.
• Review documents and entire loan files, highlight deficiencies, and notify mortgage loan officers or loan processors.
• Clarify or correct information and obtain additional information as necessary via phone or email.
• Provide general clerical and phone support to loan officers or processors as needed.
• Assist management with support in various lending stages and processing areas.
• Manage a pipeline of conventional, FHA, VA, USDA, 203K, and reverse mortgage products.
• Deliver appraisals and/or property valuations to borrowers and retrieve proof of receipt.
• Track outstanding items on all loan files and follow up with customers to ensure timely receipt of necessary documentation.
• Facilitate timely loan closings by coordinating with title companies and customers.

• High School Diploma, GED, or equivalent.
• Minimum of 1 year of mortgage‑related experience with customer contact.
• Previous sales support experience preferred.
• Salesforce experience preferred.
• Excellent communication and customer service skills.
• Strong prioritization and time‑management skills.
• Proficiency with Microsoft Office applications.
• Fluency in Spanish and English for effective communication with customers.

Eligible employees receive a competitive compensation plan and a robust benefits package that includes medical, dental, vision, a 401(k), company‑provided short‑term disability, an employee assistance program, and a wellness program.

Cross Country Mortgage, LLC supports equal employment opportunity in hiring, development, and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of an individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law.

Cross Country Mortgage, LLC (NMLS
3029) is an FHA‑approved lending institution. Mandated licensing can be verified at NMLS Consumer Access portal ((Use the "Apply for this Job" box below).).