Member Support Representative; Collections

Job Details

• Job Location:
  
  Farm Bureau Bank - TX Headquarters
  - San Antonio, TX 78232
• Position Type:
  Full Time
• Education Level: High School
• Salary Range: $20.00 Base + Commission per month
• Travel Percentage:
  None
• Job Shift: Day
• Job Category:
  Customer Service

• Affordable Medical, Dental and Vision coverage
• Outstanding 401k
  - Employer match up to 5%
• Paid Volunteer Hours
• Accrued Paid Time Off (PTO) & Paid Holidays
• Life Insurance and Long-Term Disability (company paid)
• Continuing Education Opportunities
• Hourly plus incentives (eligible after 90 days of employment)
• Potential for hybrid schedule after 90 days (in-person role initially)

• Handle incoming and outgoing telephone calls to customers to establish payment arrangements on past due credit card and installment loans.
• Document all collection activities in a concise and accurate manner utilizing available systems and tools.
• Work to reduce delinquency of past due loans.
• Perform skip-tracing activities.
• Identify and report collection related issues to supervisor.
• Prepare supporting documents required on legal and repossessed accounts.
• Recover charged-off loans.
• Maintain working relationships with the customer, to resolve specific cardholder issues.
• Review reason for delinquency and propose payment program to assist member.

• High school diploma or GED required, with some college credit preferred.
• One plus (1+) years experience in a credit card and/or consumer loan collection environment.
• Two years experience in an office environment, preferably in a financial institution.

Farm Bureau Bank is an equal opportunity/affirmative action employer and complies with all applicable federal, state, and local fair employment practices laws. Farm Bureau Bank strictly prohibits and does not tolerate discrimination against team members, applicants, or any other covered persons because of race, color, religion or creed, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, veteran status, or genetic information, or any other characteristic protected by applicable federal, state, or local law.

All team members and anyone doing business with the Bank (including vendors, clients, and visitors) are prohibited from engaging in unlawful discrimination. This applies to all employment actions, including but not limited to, recruitment, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.