Card Ops Specialist

Responsible for handling complex consumer and commercial debit/credit card account inquiries, processing daily reports, Debit Card ATM disputes, stop payments and provide assistance for credit card fraud and non‑fraud disputes all received by phone, mail, and electronic channels. On a daily basis, provides Tier II support for internal departments and responds to member inquiries via the Card Operations phone queue, addressing issues related to debit and credit card services.

Core tasks include processing debit and credit maintenance requests, card reissuances, and performing a range of monetary and non‑monetary transactions. In addition, executing non‑fraud ATM disputes and Credit Card dispute case management. All tasks are expected to be performed while adhering to quality control and productivity standards. Expected to handle incoming escalations and efficiently deliver a great member experience while adhering to regulations and SSFCU procedures.

Collaborates with multiple departments to include Risk Management, Account Services and Asset Recovery. Completes any other job‑related duties needed to help drive our Vision, fulfill our Purpose, and abide by our Organization's Values.

High school diploma or equivalent. Minimum of three (3) years with a financial institution experience related to ATM's, Debit Card, Credit Card and Chargeback processing. Required to demonstrate strong attention to detail, problem solving skills, and adaptable. Leads with confidence and clarity in dynamic, fast‑paced team environments, fostering collaboration and driving results. Proficient in Microsoft Office applications, including Word, Excel, and Outlook.

Demonstrates strong verbal and written communication skills, exceptional organizational abilities, and a commitment to delivering outstanding customer service. Possesses excellent interpersonal skills and the ability to work effectively across teams and with members.

Bachelor degree in Business Administration or equivalent education and/or experience. Experience with processor and account management platforms:
Master Card Connect as well as Fiserv (FDR, Quick Assist, Client Central and TSSO). Knowledge of debit and credit card federal regulation, including Regulations E, Z, CC, J, AA, UCC article 4 and Master Card chargeback guidelines. Models strategic thinking and embodies result‑driven skills to deliver the best output in daily operations.

Security Service Federal Credit Union is an industry leader who has built a reputation of innovation, strength, and stability. We pride ourselves on discovering and developing employees who have exceptional character and a genuine passion for helping others. In return, we deliver a comprehensive total rewards package that supports the financial, physical, and emotional wellbeing of our employees.

All employees should demonstrate our SSFCU core values -- Caring, Innovative, Honest, Fair and Dedicated -- while providing enthusiastic, professional, and courteous service to SSFCU members and employees.

SSFCU offers a comprehensive total rewards package. Benefit options include medical, dental and vision insurance; health savings and flexible spending accounts; company paid employee life insurance; supplemental life insurance plans; supplemental insurance plans for hospital and critical accident; short term disability; company paid long term disability; paid sick and safe leave, paid vacation, 401K match with immediate vesting, tuition reimbursement, employee tenure and award programs, access to an on‑site fitness center or gym membership reimbursement program.

Employees can participate in our award‑winning Total Wellbeing program focusing on physical, financial and emotional wellbeing. We invest in our communities through our Volunteer Corps and in you, through ongoing growth and development opportunities.

We are an EEO Employer that provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.