Registered Client Service Associate; San Antonio, TX

Job Summary

Raymond James is seeking a dynamic Registered Client Service Associate who is a motivated, detail‑oriented and creative problem solver to join our growing team. This essential role provides high‑quality, high‑touch administrative support to Financial Advisors, their prospective and existing clients, and branch staff.

• Serves as the first point of contact for a high volume of daily interactions, including basic inquiries, providing quotes, and scheduling meetings with clients via phone, in‑person, virtual, and mail.
• Works independently and within a dynamic team environment to provide crucial support to the financial advisors and branch office.
• Onboards new clients, opens new client accounts, and researches client and security information using internal databases and other technologies.
• Ensures key client information and documentation is current with firm and industry requirements, rules, and regulations.
• Processes and monitors the transfer of assets to ensure all assets and cost basis are successfully received.
• Monitors available cash awaiting investment, including running weekly cash and cash‑equivalent reports and contacting clients with investment opportunities to maximize returns.
• Reviews, assesses, and responds to all corporate action items and client account alerts.
• Prepares financial reports, spreadsheets, and other materials for client meetings.
• Inputs orders and rebalances portfolios on behalf of the Financial Advisors.
• Creates and maintains records and files using Client Relationship Management (CRM) software.
• Assists Financial Advisors with marketing efforts, including seminars and other client‑facing events.
• Participates in training, cross‑training, and professional development opportunities to remain current on firm and industry policies and procedures.
• Performs other duties and responsibilities as assigned.

• Knowledge of the company’s structure, policies, mission, and strategies.
• Experience with managed account platforms and general office practices and procedures.
• Understanding of investment concepts, practices, and procedures used in the securities industry.
• Familiarity with financial markets, products, and industry regulations.
• Knowledge of trading terminology and Client Relationship Management (CRM) software.
• Proficiency in Excel, including developing spreadsheets for ongoing reporting.
• Effective communication across multiple client interactive platforms (in‑person, virtual, phone, and mail).
• Ability to operate standard office equipment and use required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases.
• Analytical skills to research account information and identify time‑sensitive items.
• Prioritization and organizational skills to manage multiple, detailed tasks with frequently changing priorities and deadlines in a fast‑paced, task‑oriented environment.
• Initiative and proactive follow‑up to ensure completion of submitted items and resolve errors or concerns.
• Calm and professional handling of stressful situations while providing a high level of customer service.
• Problem‑solving skills in a fast‑paced environment.
• Math skills sufficient to process account and transaction information.
• Strong interpersonal skills and effective written and verbal communication with all organizational levels.
• Ability to work independently and as part of a cohesive team.

• High School Diploma or equivalent and one (1) or more years of securities industry or related work experience preferred, or an equivalent combination of experience, education, and/or training approved by Human Resources.

• Securities Industry Essentials (SIE) exam required unless exempted.
• Series 7 exam required.
• Series 63, 65, and/or 66 as required by state.

• General experience of 13 months to 3 years preferred.

• Less than 25% travel required.

• Resident – on‑site work expected.

Compensation includes base salary or wages, plus potential additional components such as cash or equity bonuses, and commissions. The position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility and specific offerings may vary based on position and employment status.

• Grow professionally and inspire others to do the same.
• Work with and through others to achieve desired outcomes.
• Make prompt, pragmatic choices and act with the client in mind.
• Take ownership and hold themselves and others accountable for delivering results that matter.
• Contribute to the continuous evolution of the firm.

The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.