Mortgage Loan Servicing Specialist

Job Description and Requirements

• Answer calls, chats, and e-mails related to portfolio mortgage loans and loans sold to external investors.
• Process payments and payoffs.
• Facilitate disbursements for hazard, flood, and windstorm insurance payments from the borrower’s escrow account and monitor insurance on non-escrow mortgage loans.
• Process advances on HELOC loans.
• Process modification requests on portfolio mortgage loans.
• Review insurance claim checks up to $5,000.
• Process requests for termination of Private Mortgage Insurance and removal of escrow.
• Process release of liens on mortgage loans.
• Image documents into OnBase and Encompass.
• Maintain a high level of member service in a call center/work group environment.
• All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).

• High School Diploma or GED
• Minimum of 6 months of member/customer service experience
• Must be available to work on Saturdays as needed
• Ability to use phone and automated loan system effectively
• Strong interpersonal, communication, and organization skills
• Ability to manage a heavy workload in a fast paced environment
• Strong proficiency with Excel, Outlook, Word and Docu Sign
• Preferred:
  Bi-Lingual in English/Spanish

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Careers at RBFCU Randolph-Brooks Federal Credit Union (RBFCU) is the largest credit union in Texas with more than 1 million members and total assets exceeding $15 billion. Recognized for financial stability, our credit union consistently receives the highest ratings of “Five Star” and “Superior” from respected organizations that evaluate financial institutions in the United States. We’re frequently recognized as one of the best workplaces in San Antonio, Austin, the state of Texas and the country.

• 401(k) with matching incentives - up to 10 percent
• Competitive pay
• Medical, vision and dental benefits available to employees and their families from the first day of employment
• Tuition reimbursement plans
• Life insurance
• Pharmacy discount programs
• Flexible Spending (FSA), Health Savings (HSA) and Dependent Care account options
• Paid time off
• Parental leave
• Company-paid benefits include:
  Long-term disability Basic life insurance Wellness program Credit-monitoring service Employee assistance program Training and volunteer opportunities