Collections Specialist
Listed on 2026-09-09
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Finance & Banking
Banking & Finance, Regulatory Compliance Specialist
Experience: Strong Banking Collections Experience Required
We are seeking an experienced Collection Specialist with a strong background in early-stage collections and bank collections operations
, including both inbound and outbound collections.
Must have early-stage collections experience
Extensive experience in banking collections operations
Strong expertise in inbound & outbound collections
Experience in delinquency trend analysis, root-cause identification, and recovery optimization
Proven leadership experience managing collections teams in a high-volume environment
Strong communication, negotiation, and escalation management skills
Experience coaching and developing agents to achieve performance goals
Workforce planning, operational reporting, and collections technology experience
Strong problem-solving, decision-making, accountability, and performance management skills
High level of empathy, emotional intelligence, and resilience when handling customer/member interactions
Ability to adapt to changing business priorities and regulatory requirements
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