Police Dispatcher

UIW Mission

University of the Incarnate Word is a Catholic institution that welcomes people of diverse backgrounds, believing that respectful interaction advances truth, mutual understanding, self‑realization, and the common good.

Position Title
:
Police Dispatcher

The Police Dispatcher is responsible for receiving, assessing, and documenting emergency and non‑emergency calls and dispatching UIW police and security officers with pertinent information to any campus or university location upon request. The Police Dispatcher reports to the University Police Lieutenant.

Note that this position requires the ability to successfully pass a physical and psychological evaluation as a condition of employment, as required by TCOLE standards.

UIW is identified year after year as one of the nation’s Great Colleges to Work For. Full‑time employees receive an outstanding benefits package that includes medical, dental, vision, flexible spending accounts, paid holidays, vacation and sick leave. Tuition benefits include UIW tuition waivers, tuition exchange programs, and Brainpower Connection discounts for employees and dependents. Retirement benefits include a 403(b) retirement plan with a 7% employer match and a retirement health solution.

Additional benefits include employer‑paid Life/AD&D, long‑term disability, pet insurance, an Employee Assistance Program (EAP), wellness programs, employee discount program, Public Service Loan Forgiveness (PSLF) eligibility, and more. Refer to the Human Resources webpage for additional details on benefits and eligibility.

• Receive emergency and non‑emergency calls from staff, faculty, students, and the general public requesting service.
• Prioritize incoming calls, obtain detailed information while maintaining composure, and push out the necessary information to appropriate individuals in a timely manner.
• Provide service, information, and directions to the campus community and visitors for non‑emergency calls for all campus police operations.
• Enter and maintain accurate daily activity logs using radio console, telephone, fire alarm monitoring systems, and other related computer systems, including Report Exec.
• Ensure compliance with all UIW Police Department policies and guidelines.
• Check criminal records and backgrounds using the National Law Enforcement Telecommunications System. Enter stolen vehicle and other information as required into the database.
• Perform other related duties as assigned.

• Effective oral communication skills via phone and radio systems; clear, concise speaking voice and the ability to type 25 wpm.
• Ability to effectively prioritize incoming calls and relay necessary information to appropriate individuals in a timely manner.
• Ability to maintain professional composure during high‑stress situations and obtain detailed information and disseminate appropriately.
• Must exercise good judgment in providing for the safety and welfare of UIW students, employees, visitors, and property.
• Must abide by attendance standards as this is a critical 24‑hour operations center.
• Ability to work effectively with individuals from diverse communities and cultures.
• Employee shall adhere to all applicable rules and regulations of the University, the Conference, and the NCAA.

Graduation from high school or GED equivalent.

Six (6) months of experience in a position that required public contact, dispatching, or related duties.

• Some college.
• One year of job‑related experience, including experience with radio communications and computers.

• Must have a valid driver’s license or state , as required by TCOLE licensure.
• Ability to successfully pass a physical and psychological evaluation as a condition of employment, as required by TCOLE standards.
• Willingness and ability to secure a Telecommunicator License by the Texas Commission on Law Enforcement (requires U.S. citizenship) within one year from date of assignment.

• Rotating shifts required, including days, evenings, nights, weekends, holidays, and special events, as…