Medical Support Assistant; Office Automation

Overview

About the Position:
This position is located at Brooke Army Medical Center in San Antonio, Texas.

A recruitment incentive may be authorized.

Salary negotiation may be available for those candidates who are new to Federal service.

Advance Leave Accrual May Be Authorized.

Non-Federal work experience may be creditable for leave purposes.

This is a Direct Hire Solicitation

• Receive patients and visitors as the initial point of contact in person or telephonically.
• Enter, manipulate, and/or retrieve information and data from various automated systems.
• Resolve complaints of a local administrative nature and refer other complaints to appropriate authorities.
• Maintain both electronic and paper patient records.
• Coordinate and/or schedule patient appointments with various clinics or at other medical treatment facilities.
• Initiate forms for reporting animal bites in accordance with applicable laws.
• Inform supervisors of extraordinary and/or unusual situations.
• Identify possible third-party insurance information for reimbursement of medical services provided on patients.

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• A Personnel Security Investigation is required.
• Selectees will be required to sign a statement (Condition of Employment) consenting to seasonal influenza vaccinations or must provide a recognized exemption.
• Immunization screening is required. Hepatitis B immunization is required for all positions with direct patient contact. Applicants may be required to show proof of other immunizations depending on the type of position.
• This position may require the incumbent to work during irregular work hours which may include evenings, weekends, holidays, and/or varying work schedules.
• This position may require rotating shifts (i.e. work schedule that requires employees to continuously rotate from one shift to another at predetermined intervals).
• This position may require the incumbent to work on call during irregular work hours which may include evenings, weekends, holidays, and/or varying work schedules.