Vaccine Account Director, Southwest; TX, NM, LA

Role Overview

For more than 140 years, GSK has pioneered novel research methods and technologies to help protect people from infectious diseases. Our vaccines portfolio of more than 20 marketed vaccines is the broadest in the industry, helping to protect people throughout their lives. We believe prevention, at scale and for impact, is the best health investment for society, patients, and the economy.

Vaccine‑preventable diseases are a significant burden on society and healthcare systems; approximately $1 trillion in productivity is lost each year due to preventable conditions. This includes the impact from the 330,000 older adults hospitalized globally each year with RSV, approximately 1 in 3 people who will develop shingles in their lifetime and the 3‑11% of people infected with seasonal influenza each year.

Our portfolio will reach over 1 billion people globally this decade. About 40% of children globally receive a GSK vaccine, and GSK is well‑placed to lead in the growing adult immunization market. GSK’s US vaccines business is designed to support the unique needs of the customer base in the given geography.

The Vaccine Account Director (VAD) leads the team that owns B2B customer relationships in large, complex healthcare delivery networks (e.g., Health systems/HSs, State CDC Awardees, major health departments and Federally Qualified Health Systems/FQHCs). The VAD is a player/coach who owns the GSK Vaccines Commercial Strategic account plan, focusing on brand and VBU‑portfolio opportunities. S/he cultivates relationships with key stakeholders in large accounts, creates impactful business plans, and drives brand growth.

Internally, the VAD champions customer and team needs, informs value propositions, and collaborates with cross‑functional teams (National Accounts, Sales, Marketing, Contracting, Medical, OPAS, etc.) to deliver compliant solutions and results.

• Deliver regional and customer‑level vaccine goals through orchestration of VAMs
• Align regional strategies with public health initiatives and manage brand/portfolio KPIs (e.g., Adolescent Tdap, flu coverage)
• Conduct business reviews with VAMs and Vaccine Sales Directors to diagnose and realize opportunities
• Maintain a deep understanding of customer business models, priorities and financial drivers to identify high‑value opportunities

• Lead and develop VAMs, define and track annual objectives, create personal development plans and provide routine coaching
• Ensure consistent and high‑quality Strategic Business Plans (SBPs) across all priority accounts, sharing best practices
• Uphold field standards for account business plans, guaranteeing compliant customer engagement through Good Selling Outcomes (GSOs) and structured field visits
• Model trust‑based relationships with key external stakeholders and decision‑makers to drive value

• Support the VAM’s role as the “Quarterback” for key accounts, coordinating execution with Sales and Retail teams
• Partner with internal teams (Contracting, OPAS/HSD leaders, Marketing, etc.) to compliantly offer relevant solutions and present clinical, economic and operational value of vaccines
• Proactively monitor and address policy, payer and operational issues by partnering with Market Access, Medical, Government Affairs and Account‑Based Solutions teams
• Escalate and offer solutions to address customer and field team needs

• Monitor, diagnose and ensure progress against aligned KPIs (e.g., quotas, activity) and other objectives (e.g., stakeholder mapping, customer progress/GSO and vaccine protocol implementation)
• Work with VAMs to leverage data analytics to monitor and advance customer behavior (e.g., referral rates, adjudication, stocking) to guide interventions and performance discussions
• Conduct regular team meetings to assess performance, share insights and address emerging needs

• Regional and account‑level target achievement (sales, immunization rates, contract retention, market share and protocol…