Product Support Rep III

We anticipate the application window for this opening will close on - 27 Feb 2026

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.#
** A Day in the Life
** The Diabetes Operating Unit focuses on improving the lives of those within the global diabetes community. As a business, we strive to empower people with diabetes to live life on their terms by delivering innovation that truly matters and providing support in the ways they need it. We’re committed to meeting people with diabetes where they are in their journey, always with an aim to make their lives easier.

Our portfolio of innovative solutions are designed to provide customers greater freedom and better health, helping them achieve better glucose control, while spending less time managing their disease.
In this rewarding and exciting role as a Product Support Representative, you will be responsible for helping change the life of those living with diabetes. The Diabetes business goal is to transform diabetes care so people living with diabetes can enjoy greater freedom and better health. In this role, you will respond to and troubleshoot customer inquiries on our products, resolve issues raised, as well as support software applications in our portfolio.

This role will report to a Product Support Supervisor who oversees a team of agents supporting Diabetes customers.
This position is an exciting opportunity to work with Medtronic's Diabetes business. Medtronic has announced its intention to separate the Diabetes division to promote future growth and innovation within the business and reallocate investments and resources across Medtronic, subject to applicable information and consultation requirements. This separation provides our team with a bold opportunity to unleash our potential, enabling us to operate with greater speed and agility.

As a separate entity, we anticipate leveraging increased investments to drive meaningful innovation and enhance our impact on patient care.

Responsibilities may include the following and other duties may be assigned.
* Responds to customer product inquiries, issues or malfunctions via telephone or chat sessions.
* Troubleshoots customer concerns, issues raised during training, product use or malfunctioning products, and/or software applications and recommends corrective action.
* Interpersonal skills and product knowledge are critical to responding and troubleshooting to customer inquiries.
* Documents customer information, troubleshooting, and/or recurring product issues to support product quality programs and product development.
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* Location:

** On-site in
** San Antonio, TX
** at 18302 Talavera Ridge, San Antonio, TX 78257.
*
* Hours:

Monday
- Friday**; 8-hour shift between 8:00 AM - 7:00 PM.
** Pay:
** Set rate of**$20.00 per hour** - plus a bonus based on performance.
** Training:
** Paid training will begin on March 30, 2026.
** Benefits:
** Check out our comprehensive  including medical coverage, 401K, company paid holidays, vacation time, and tuition program.
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* Minimum Requirements:

*** Requires broad practical knowledge of operational systems and practices typically gained through extensive experience and/or education.
* Requires minimum of 4 years of relevant experience and high school diploma or equivalent.
** Physical

Job Requirements
** The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles:
While performing the duties of this job, the employee is regularly required to be independently mobile. The employee…