Crisis Response Clinician; CORE, SMART, MCOT

GENERAL SUMMARY

Crisis Response Clinicians (CRC) work in collaboration with public safety agencies to include law enforcement and Emergency Medical Services (EMS) under the guidance of the Southwest Texas Regional Advisory Council (STRAC). As part of this team, the Crisis Response Clinician will respond to 9-1-1 mental health-related calls. The CRC serves as the subject matter expert in triage, assessment, de-escalation, and care navigation.

Provides direct services for consumers, and completes associated case management documentation for the consumer and program. Works within a multidisciplinary team to provide an array of direct (face-to-face) and indirect clinical services to adults in a person-centered, trauma-informed, individualized focused approach utilizing evidenced-based practices delivered to fidelity. These services are delivered in multiple types of settings including field-based services in the individual’s home or other identified locations as well as clinic-based services.

Individuals served may have multi-system involvement such as Criminal Justice, Child and Adult Welfare, Veterans, Homelessness, etc.

Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position.

• Adheres to established CHCS Employee Handbook, policies and procedures.
• Assess the social determinants of health on each individual.
• Completes all CHCS and contract specific required documents in timely manner and to standard.
• Complies with and participates in Quality Assurance and Quality Improvement processes.
• Coordinates CHCS intake function.
• Coordinates coverage for planned absences in advance with supervisor.
• Documents all interactions in Electronic Health Record systems.
• Employees on this team will perform duties such as an after-hours on-call rotation including weekends and holidays.
• Ensures clinical documentation is submitted in accordance with CHCS standards and contract specific requirements.
• Identifies and separates new and established patients and links patients back to assigned CHCS care manager or other behavioral health provider.
• Participates in coordination and communication with law enforcement and EMS team members on the progress of individuals that are receiving services and navigation during linkage efforts by the team.
• Participates in supervision and development opportunities including individual supervision, group supervision, and meetings/trainings as assigned.
• Provides direct clinical services and assessments. Develops treatment plan for consumers.
• Serves as the primary role to provide aggressive referral, linkage, and transition to the next level of care.
• Employees on this team could utilize their own vehicles to support the linkage efforts.
• Depending on which team being supported, could carry a caseload of at least 20 individuals.
• Monitors the progress of clients when carrying a case load from the initial referral/interactions until satisfactory progress is reached and continuation of service is no longer needed.
• In accordance with Texas Administrative Code requirements, staff must participate in an equitable rotation of on-call shifts to ensure 24/7 crisis response coverage.
• Performs other related duties as required.

A collaborative effort with First Responders – San Antonio Police Department Mental Health, Bexar County Sheriff Office Mental Health, South Texas Advisory Council (STRAC), Department of Human Services (DHS), EMS Providers – San Antonio Fire Department Mobile Integrated Health Team (MIH) and Acadian Ambulance aimed at addressing 9-1-1 mental health related calls more effectively by responding with a trained multidisciplinary team to divert individuals experiencing a mental health crisis away from jail and emergency departments and instead to the least restrictive environment.

Target population is high…