Medical Assistant - Flagship Health

Flagship Health is seeking a highly motivated and patient‑focused Medical Assistant (MA) to support our providers in delivering high-quality, value-based primary care. This position works closely and consistently with midlevel providers (NP/PA) and Physicians (MD/DO) to support clinical operations, preventive care initiatives, and quality performance.

• Work directly alongside providers daily to support patient care and visit efficiency.
• Prepare patients for examination by obtaining and documenting vitals, medical histories, medication reconciliation, and screening tools.
• Assist providers during examinations and procedures.
• Scribe or document in the EHR as directed to ensure accurate and complete visit notes.
• Administer medications, injections, immunizations, and perform point‑of‑care testing per standing orders and scope of practice.

• Assist in preparing and executing Annual Wellness Visits in accordance with CMS guidelines and Flagship Health protocols.
• Ensure required screenings, assessments, and documentation elements are completed.
• Support preventive care planning and patient education.

• Assist in triaging acute patient calls and walk‑ins by gathering clinical information and escalating appropriately to providers.
• Document triage interactions accurately and ensure timely follow‑up.
• Assist with administrative tasks and phone calls.
• Support same‑day visit workflows to maintain provider productivity and patient satisfaction.

• Assist with identifying and closing care gaps related to HEDIS and other quality measures.
• Coordinate labs, referrals, screenings, and immunizations to support performance metrics.
• Ensure accurate documentation to support value‑based care reporting and compliance.

• Prepare exam rooms and ensure supplies are stocked and compliant with safety standards.
• Coordinate follow‑up appointments, referrals, and patient instructions.
• Maintain clear communication with front desk, clinical staff, and leadership to optimize daily clinic flow.

• Maintain HIPAA compliance and patient confidentiality.
• Adhere to infection control and safety protocols.
• Follow Flagship Health policies, SOPs, and documentation standards.

• Current Medical Assistant certification (CMA, RMA, or equivalent preferred).
• BLS/CPR certification (required).
• Bilingual a must.
• Experience in primary care or value‑based care preferred.
• Familiarity with Annual Wellness Visits (AWVs) and quality metrics is a plus.
• Strong EHR documentation skills.
• Excellent communication, organizational, and multitasking abilities.
• Ability to work closely with providers in a team‑based care model.

• Competitive compensation and benefits package.
• Opportunity to be part of a value‑based, quality‑driven healthcare model.
• Direct collaboration with engaged providers and leadership.
• Supportive and team‑oriented culture.
• Meaningful impact on preventive care, population health, and patient outcomes.