HCS Case Manager

The HCS Case Manager is responsible for coordinating and overseeing services for individuals enrolled in the Home and Community-Based Services (HCS) program. This position ensures compliance with Texas Health and Human Services Commission (HHSC) regulations, supports person-centered planning, and promotes the health, safety, and well-being of individuals served by Just Like Home.

The HCS Case Manager serves as a liaison between individuals, guardians, service providers, and regulatory agencies to ensure services are delivered in accordance with the Individual Plan of Care (IPC) and Person-Directed Plan (PDP).

• 401(k)
• Competitive salary
• Paid time off
• Training & development

• Coordinate and monitor all HCS services to ensure compliance with HHSC regulations.
• Facilitate and document Person-Directed Planning (PDP) meetings.
• Develop, review, and update Individual Plans of Care (IPC).
• Conduct monthly face-to-face visits with individuals served (or as required by regulation).
• Ensure implementation of service goals and monitor progress.
• Maintain accurate, audit‑ready documentation in accordance with HCS and Medicaid standards.
• Review incident reports and ensure proper follow‑up and corrective action.
• Coordinate medical, behavioral, therapeutic, and ancillary services.
• Assist individuals and guardians with advocacy, benefits, and community resource connections.
• Ensure compliance with rights, dignity, and protection of individuals served.
• Participate in interdisciplinary team meetings.
• Monitor staff performance related to implementation of service plans.
• Assist with HHSC surveys, audits, and corrective action plans.
• Maintain confidentiality in accordance with HIPAA and state regulations.

• Bachelor’s degree in Social Work, Human Services, Psychology, Special Education, or related field (preferred; experience may substitute if permitted by regulation).
• Minimum one (1) year experience working with individuals with intellectual or developmental disabilities (preferred).
• Knowledge of Texas HCS waiver program rules and Medicaid requirements.
• Strong documentation and organizational skills.
• Ability to work independently and manage multiple caseloads.
• Valid Texas driver’s license and reliable transportation.

• Strong understanding of person-centered planning principles.
• Ability to interpret and apply HHSC regulations.
• Excellent communication and advocacy skills.
• Strong critical thinking and problem-solving abilities.
• Proficiency with electronic documentation systems.
• Ability to maintain professional boundaries and confidentiality.

• Combination of office, group home, and community settings.
• Frequent travel within assigned service area.
• May require flexible hours to accommodate individual meetings.

• Ability to sit, stand, and travel for extended periods.
• Ability to lift up to 25 pounds if necessary.
• Ability to safely navigate community environments.