Unregulated Operations Investigator V

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

Explore more details on the Benefits of Working at HHS webpage.

Functional

Title:

Unregulated Operations Investigator V

Job Title:

Investigator IV

Agency:
Health & Human Services Comm

Department:
Central Region CCL Unreg Ops

Posting Number: 12774

Closing Date: 04/13/2026

Posting Audience:
Internal and External

Occupational Category:
Protective Services

Salary Group: TEXAS-B-20

Salary Range: $5,368.08 - $6,779.25

Pay Frequency:
Monthly

Shift: Day

Additional

Shift: Days (First)

Telework:
Not Eligible for Telework

Travel:
Up to 75%

Regular/Temporary:
Regular

Full Time/Part Time:
Full time

FLSA Exempt/Non-Exempt:
Nonexempt

Facility

Location:

Job Location City: SAN ANTONIO

Job Location Address: 3635 SE MILITARY DR

Other Locations:

MOS Codes: ,,,8012,14N,14NX,183X,1D7X1,1N0X1,1S0X1,250X,311A,31A,31B,31D,31PX,351L

351M,35A,35L,35M,3E7X1,3P0X1,43HX,4B0X1,4E0X1,5I0,649X,683X,71SX,749X,783X,89D,89E,EOD,INV,IS,IV,LN

MA,ME,MLES,MSSD,MSSE,MSSR,MST,OAP
12,OAP
14

Brief

Job Description:

Why choose to become a Child Care Regulation Investigator?

* Reduce risk to children in child care settings

* Educate the public and families on the benefits of choosing regulated child care

* Flexibility

* Challenging and rewarding career

This position performs highly complex (senior-level) investigative work of unregulated child care facilities in accordance with the Human Resources Code, Chapter 42, the Texas Administrative Code and Child Care Regulation Policy and Procedures Handbook. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment. Work includes:

* Proactively searching for unregulated operations and identifying the appropriate level of risk at the time of intake based on due diligence searches.

* Conducting complex unregulated operation investigations. This includes interviewing caregivers, parents, children and anyone with knowledge of the care being provided, conducting surveillance to determine if child care is occurring or to verify information received as part of the investigation and thoroughly documenting findings.

* Evaluating, assessing and making determinations on exemption requests.

* Acting as lead community engagement and outreach specialist for Child Care Regulation with a focus on educating communities and families on rules of regulation and the benefits of choosing regulated child care, empowering families to choose regulated child care and expanding the child care community. This may includes participation in community engagement events, conducting presentations, and seeking out community partners.

* Taking appropriate enforcement actions on high risk and/or non-compliant operations and educating potential providers on the benefits of becoming a regulated child care provider. This may include preparing legal documents to help support actions in coordination with the Office of the Attorney General.

* Representing Child Care Regulation while performing informational and educational presentations to the public, at conferences and when collaborating with child health and safety advocates.

This position routinely interacts with other state agency staff, local and regional stakeholders, representatives from various private and public organizations, and the general public.

This is a full-time telework position, but extensive field travel and occasional work in the office is required.

Essential Job Functions (EJFs):

Investigations:
Initiates investigations of unregulated operations based on priority and level of risk identified in the intake report. Conducts thorough walk-through of child care facilities to evaluate risk and determine whether child care is provided, determine if the operation is subject to child care…