Manager, Dispensing Operations

Headquartered in Dublin, OH, Cardinal Health is a global healthcare services and products company. We provide customized solutions for hospitals, healthcare systems, pharmacies, ambulatory surgery centers, clinical laboratories, physician offices and patients in the home. We are a distributor of pharmaceuticals and specialty products; a global manufacturer and distributor of medical and laboratory products; an operator of nuclear pharmacies and manufacturing facilities;

and a provider of performance and data solutions. Working to be healthcare’s most trusted partner, our customer‑centric focus drives continuous improvement and leads to innovative solutions that improve the lives of people every day.

Specialty Networks is an integrated, multi‑specialty organization with GPOs, Life Sciences, and Research solutions in Urology, Gastroenterology, and Rheumatology. Specialty Networks solutions include population health management, patient engagement, clinical research, and workflow automation technologies to achieve Center of Excellence status in Standards of Care, Clinical Research, Practice Operations, and Value‑based Care. Specialty Networks leverages the Power of its Network, represented by over 10,000 providers, to help independent physician practices, industry, wholesalers/distributors, payers, and policymakers improve patient outcomes.

The Manager, Dispensing Operations leads a Cardinal Health Medically Integrated Dispensing (MID) engagement center providing support services to practices. This job oversees large teams of patient engagement representatives and is responsible for the day‑to‑day management of all patient interactions. The Manager, Clinical Ops Management manages the center to ensure appropriate staffing levels, financial performance goals, and service level agreements are met and exceeded.

Additional responsibilities include generating reports, proactively identifying operations and industry trends, and maintaining an in‑depth understanding of Cardinal Health and related products/services.

• Manages the day‑to‑day operations of a Cardinal Health Medically Integrated Dispensing (MID) program for urology and gastroenterology customers
• Supports with escalated product/service questions and concerns.
• Leads a team of 5 practice engagement representatives to ensure timely and satisfactory resolution of customer concerns.
• Maintains the staffing levels of practice engagement representatives to maintain efficient operations and staffing levels.
• Trains and manages the performance of team members to ensure effective practice interactions and accurate communication of related information.
• Monitors the quality of verbal written practice interactions and provides coaching to representatives as needed to address concerns.
• Evaluates engagement center operations to identify potential area of improvement and trends in patient interactions.
• Leverages data analytics and practice insights in the generation of internal and external reports.
• Oversees and ensures the successful completion of quarterly business reviews with Cardinal Health customers.

• 8+ years of experience, preferred
• Bachelor’s degree in related field, or equivalent work experience, preferred
• Certified Pharmacy Technician (CPhT) background, preferred
• Experience leading a team of direct reports, preferred
• Strong analytical, strategic thinking, communication, and negotiation/conflict resolutions skills required
• Identifies and resolves problems in a timely manner and is comfortable making strategic and operational decisions
• Strong understanding of business operations, performance metrics, and industry regulations.
• Proven ability to lead cross‑functional teams and drive organizational goals

• Manages department operations and supervises professional employees, front line supervisors and/or business support staff
• Participates in the development of policies and procedures to achieve specific goals
• Ensures employees operate within guidelines
• Decisions have a short term impact on work processes, outcomes and customers
• Interacts with subordinates, peers, customers, and suppliers…