CARE MANAGER

Overview

GENERAL SUMMARY Provides direct services for consumers and completes associated case management documentation for the consumer and program. Works within a multidisciplinary team to provide an array of direct (face-to-face) and indirect clinical services to adults in a person-centered, trauma informed, individualized focused approach utilizing evidenced-based practices delivered with fidelity. These services are delivered in multiple settings including field-based services (individual’s home or other identified locations) and clinic-based services.

Individuals served may have multi-system involvement such as Criminal Justice, Child and Adult Welfare, Veterans, Homelessness, etc.

Essential duties are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position.

• Completes indirect support activities including documentation, correspondence, death review packets, and prescription assistance consultations.
• Conducts assessments and develops treatment plans for consumers.
• Documents all clinical interactions and updates in electronic medical record and other required platforms.
• Ensures clinical documentation is submitted in accordance with CHCS standards, contract-specific requirements and complies with Quality Improvement Processes.
• Participates in supervision and development opportunities including individual/group supervision, and meetings/trainings as assigned.
• Provides case management support and various activities including care coordination, direct services, discharge planning, referrals, linkage and transition to next level of care, emergency case management assistance as needed, psychosocial rehabilitation services (individual or group), recovery planning, resource development and cross collaboration with interdisciplinary teams.
• Provides direct individualized clinical services at a designated percentage of hours worked assigned by the business unit.
• Supports CHCS No Show Efforts by utilizing appropriate scheduling and communication tools.
• Performs other related duties as required.

• Adult Services – Outpatient – The position works in the Outpatient programs and among the various adult facility locations. Services in this program include individual and group outpatient services for adults, which includes Crisis Services, Medication Management, Psychosocial Rehabilitation, Case Management, Skills Training, Complex Services. Other programs include Substance Use Disorder and Criminal Justice.
• Adult Crisis Services – The position works in the Adult Crisis Unit or the Josephine Recovery Center. Services in the unit include emergency and planned crisis care for adults ages 18 and over who have a behavioral health diagnosis or need. The Adult Crisis Unit program provides meals, medication monitoring, supervised recreation, skills training, community referrals, and 24-hour supervision in a secure environment.
  
  The Josephine Recovery Center is a crisis respite step-down program that provides medication stabilization and discharge planning. In addition to these sites, CHCS operates a Mobile Crisis Outreach Team (MCOT), a resource designed to bring a crisis worker into the community to provide a face-to-face assessment and intervention, follow-up and relapse prevention services.
• Program for Intensive Care Coordination (PICC) – is a multidisciplinary mental health team in partnership with San Antonio Police Mental…