Emergency Department Navigator - Community Outreach

Description

Summary:

The Emergency Department Navigator identifies clinical needs and develops patient-specific care plans in accordance with the regulatory requirements and assists in preparation for regulatory body surveys. Assist in or direct policy on the unit utilizing evidence-based practice. Participates in Department council and Program Performance Improvement initiatives. Attends relevant meetings and communicates information to program members, implements new departmental policies and procedures.

Other duties as assigned.

• Meets expectations of the applicable OneCHRISTUS
  
  Competencies:
  
  Leader of Self, Leader of Others, or Leader of Leaders.
• Identifies and visits patients who have frequently used the emergency department for non-emergent episodes.
• Obtains reliable patient demographics and contact information from patients in the emergency department.
• Conducts interviews with patients to begin an assessment of the barriers and circumstances that led the patient to the emergency department.
• Addresses and closes the gaps in service coordination.
• Provides patient with information and linkage with a primary care provider if the patient is without a provider.
• Provides patients with information and linkages to health and social support services and direct referrals to the Community-based Community Health Worker for continued follow-up and assistance in the community.
• Contacts patient and referral sources within 24 hours after discharge from the emergency department to assure service coordination and continuity of care.
• Educates patients and families about medical homes and the proper use of the emergency department.
• Demonstrates competence to perform assigned responsibilities is a manner that meets the population-specific and developmental needs of the members served by the department.
• Appropriately adapts assigned assessment, treatment, and/or service methods to accommodate the unique physical, psychosocial, cultural, and age-specific and other developmental needs of each member served.
• Takes personal responsibility to ensure compliance with all policies, procedures and standards as promulgated by state and federal agencies, the hospital, and other regulatory entities.
• Performs all duties in a manner that protects the confidentiality of patients and does not solicit or disclose any confidential information unless it is necessary in the performance of assigned job duties.

• High School Diploma or equivalent required

• 1 - 3 years of related experience preferred

• BLS preferred

8AM - 5PM Monday-Friday

Full Time