EMR Analyst ecw

The EMR Analyst is responsible for providing technical support and subject matter expertise for eClinical

Works EHR, working with clinic and administrative associates to ensure the application meets their needs.

In addition, you will be responsible for contributing to the growth and success of Health Texas while upholding our Mission, Vision and Values.

At Health Texas, we believe that our workplace culture is the cornerstone of our success. We are committed to fostering an inclusive, collaborative, and innovative environment where every Associate feels valued, empowered and motivated to reach their full potential. Our culture is the driving force behind our mission to deliver quality and compassionate care with outstanding service, every patient, every time.

As an EMR Analyst at Health Texas we expect you to embody and promote our Values and defined behavioral expectations.

• Integrity:
  Do the right thing, the right way, every time.
  • Be honest and uphold commitments and responsibilities, earn the trust and respect of the team and those we serve, and maintain privacy and confidentiality.
• Compassion:
  Treat everyone with respect and dignity.
  • Foster an environment of inclusivity and well-being, practice patience and empathy, and assume positive intent.
• Synergy:
  Collaborate to improve outcomes.
  • Invite and explore new opportunities, promote effective communication and teamwork, take pride in yourself, your work and Health Texas.
• Stewardship:
  Use resources responsibly and efficiently.
  • Implement effective strategies to attain goals, achieve maximum productivity and results, and seek continuous knowledge and improvement.

• The EMR Application Analyst is an operational and technical SME for eClinical
  
  Works at Health Texas.
• Analyzes problems and errors produced by eClinical
  
  Works applications and users of eClinical
  
  Works applications and recommends controls by writing improved procedures that will effectively correct the problems.
• Analyzes business applications and designs improvement modifications by writing requirements, user stories, and documenting processes.
• Monitors project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions.
• Provides references for users by writing and maintaining user documentation; provides help desk support; end-user training.
• Ability to work within a dynamic team environment, interacting and coordinating with other members of the EMR team, Information Technology department, and business stakeholders
• Assists in maintaining all functional areas in eClinical Works
• Support: ensure all issues are answered and resolved in a timely manner
• Clear documentation of support issues in Service Desk (ticketing system). Assists in developing the issue documentation skills of teammates.
• Other duties as assigned.

• Knowledge and experience with eClinical
  
  Works while working as an analyst or administrator required
• Must have at least four (4) years business application analysis, project management, or related experience, preferably with web-based applications.
• Medical office experience preferred
• Training experience preferred

• High school diploma or equivalent required
• Associate’s Degree or higher preferred

• Knowledge of electronic medical record systems and software.
• Demonstrated troubleshooting and problem solving skills.
• Strong verbal and written communication skills
• Proficient with the use of computers and electronic medical records.
• Strong understanding of the implications of HIPAA, commitment to maintain patient, team member and employer confidentiality.
• Customer service skills working with people at all levels
• Detail Oriented – Ability to pay attention…