Patient Access Specialist

Patient Access Specialist, Emergency Room (Full Time Nights)

Location:

San Antonio
- Brooks City Base, Texas

Full-Time Nights

7:00 pm - 7:00 am

Must be able to work night shifts.

Based on Experience plus Shift Differentials

Complete Care ER is hiring experienced Patient Access Specialists for our Brooks City Base, TX freestanding emergency room locations. This role supports patient registration, insurance verification, and medical front desk operations .You will be the first point of contact for patients seeking emergency care, and your work directly impacts patient experience and care quality.

• Welcome patients and complete check in, registration, and front desk duties
• Complete medical insurance verification, eligibility checks, and demographic entry
• Communicate with patients and families during high stress situations
• Maintain accurate documentation in the EMR or EPM system
• Coordinate paperwork and collaborate with clinical teams for smooth patient flow
• Manage phone calls, patient questions, and follow up needs
• Maintain a professional, organized front desk environment

• 1-2 years of medical insurance verification experience
• Two to three years of medical customer service or front desk experience
• Experience with EMR or EPM systems and MS Office
• BLS certification from the American Heart Association within sixty days
• High School Diploma or GED
• Must be flexible for night weekends and holidays
• Strong communication and active listening skills
• Comfortable working in a fast paced emergency room environment
• Must be legally authorized to work in the United States.

• Competitive pay
• Opportunity to work in a respected freestanding ER
• Supportive leadership and a collaborative team
• Growth opportunities and tuition reimbursement
• Modern, patient centered facilities in the DFW area
• Free Emergency Care at any of our Complete Care locations

Complete Care operates multiple freestanding emergency rooms across Texas, delivering fast, compassionate care with short wait times and top tier service. Our Southlake ER locations provide full emergency care, diagnostics, and patient centered service. Every team member helps create a calm, efficient, and supportive environment for patients.